Archive for 'Remote Desktop Computer Repair Services'

As experienced computer technicians, we have a lot of experience surrounding the old topic of virus removal (now more frequently referred to as malware: malicious software), and have assisted thousands of customers since 2002 with malware removal from both home and business level computer users.

Virus Removal in Boston

Virus Removal

We get calls and emails daily regarding computer viruses from troubled individuals that want to know what they can do to remove the virus(es) and spyware, or better put, malware (malicious software) from their computer. Our initial reaction is always to ensure their immediate security, so we ask them questions like:

“Is your machine powered on and are you connected to the internet?”

–>We ask this to ensure that the virus is not transmitting their personal data back to its host (the hacker that wrote the malware application). If so, we ask them to at least disable their internet connection by unplugging their Ethernet cable from either their PC or the Router, and if, god forbid, they are still using dial-up, then disconnect the phone line from their PC. This precautionary action will terminate their connection to the internet and cease any possible communication between the virus/malware and their host.

“What are you running for security software? If yes, is it a free version or paid version, and is your license current?” (e.g. anti-virus, anti-spyware, firewall, etc. software such as AVG, Norton, Avast, Panda, McAfee, CA, etc.)

–> This helps us determine how badly their machine is infected. Let’s face it, none of these security software are infallible, but we try to put our best foot forward when protecting our networks, data and PC’s. If they tell us that they are not running any security software or it has expired, we know, right off the bat, that the machine is swimming with many viruses.

“Are you able to get online?”

–> This helps us determine whether or not a remote session would even be possible, or do we need to physically possess the computer to conduct a proper virus removal. It also helps us determine how badly the viruses have infiltrated the computer.

Computer Virus Removal

Computer Virus Removal

A PROPER virus removal….hmm…that brings us to the theme of this blog post. Every kid out there with a screw driver and a computer that thinks they know even a little about computer repair, is on the web advertising his or her services (mostly on Craigslist.com and Google/Yahoo & Bing Maps since it is free to advertise there) claiming that they are some kind of expert: BUYERS BEWARE!

  • They undercut the market since they do not have any company overhead such as insurance payments and in many cases personal and/or commercial rent/utilities, etc.
  • They don’t have any technical certifications and/or very little field experience beyond their own PC’s
  • Most of which are still in high school or just barely graduated (if they graduated at all), and even more have zero college or formal education, and definitely no technical training.
  • They don’t carry any sort of insurance, so when they botch the job and lose all your data you as a consumer have zero recourse.
  • Most importantly: They don’t truly understand Virus Removal and how to do it correctly!
Buyer's Beware

Buyer’s Beware

We as a company are constantly interviewing technicians and looking for the best of the best technicians. As such, we have a pretty steady flow of resumes coming in through our IT Jobs recruitment. and we personally review each and every one of these resumes – most of which get tossed out. Occasionally we do receive resumes that look promising and merit at least an initial investigatory phone call – which I myself place. When conducting these initial interview calls, we begin to drill down on the technical aspects of computer repair and networking as a start to begin to judge what the candidates’ true technical knowledge and experience are, and one of the first topics we discuss is virus removal.

10 times out of 10, the candidate will state that they really understand virus removal and it is no problem for them. Then, as the conversation continues, and we ask them to walk us through a typical virus removal process and we discover about 9.5 times out of 10 that the candidate really doesn’t get how to do a simple, or a complex (or thorough) virus removal. It is not as simple as most people think. Typically unless someone has been trained by a technician who really knows what they are doing, they themselves really don’t know the proper tools to use, or how to use them correctly (e.g. the anti-virus software that really work, how to effectively use a hard drive adapter kit so you don’t boot into windows but can read the drive and run virus scans, how to use Safe Mode and Safe Mode with Networking effectively to ensure success, etc.)

Even more importantly, most don’t get that we first and foremost have to be concerned with any sensitive data on the customer’s hard drive as a priority to recover, and then worry about the virus removal process. For most customers the data on their hard drive is a priority. As such, we always prioritize the data recovery and include questions surrounding this topic in our list of questions when we are “getting our arms around” the problem initially.

Lastly, most techs out there will only run one (or perhaps) two anti-virus applications on a computer, find some viruses, remove them, and then think they are all done – when in fact, they have only removed a minority of the malware on the hard drive and most likely still have some remnants of the malware, which are most likely to return in some fashion. These are the techs that will tell you they can do a virus removal in an hour or two. To truly do a thorough cleaning of a hard drive the proper way, you must run at least 4+ applications on your hard drive – which brings me back to the point that to do a proper virus removal takes anywhere from at least 3 hours, to as long as 24 hours depending on the depth of infection, how many files are on the hard drive and how powerful the machine is from a hardware standpoint.

We also recommend running a registry cleaner software such as RegCure to help optimize your PC’s performance and cut down on possible registry errors.

Feel free to call us to answer any questions you have – no obligation for free advice: 1-866-417-3945. It is our goal to help you achieve the peace of mind over your computer system, and the computer services company that assists you with your home or business IT infrastructure.

Technology to Relax

Technology to Relax…

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Even though it can be hard to start your own business right now since the economy has not fully recovered yet, with a bit of help from professional national IT services, it can get a little easier. Do not be deterred by the statistics, with proper guidance and knowing where to go for help, your startup company can actually thrive and expand in the coming years. And to help you get your company off the ground, you need to outsource your IT requirements; this is not to say that you have no choice on the matter, it is just better if you did.

IT services can help you set up your system

Are you a technologically-inclined individual? Do you know what kinds of computers you will need for your business? If you are unsure about your answers to these questions, then you really should outsource your IT needs. With the help of IT professionals you will be able to select the best workstations for your business, and you will also have some help in setting up your computer network as well.

If you are easily swayed by suave sales talk, then the computer salesperson may goad you into buying computers that are much too powerful for what you will be using them for. With an IT pro at your side, you can get helpful advice on choosing the right kind of hardware that is perfectly suitable for your company’s needs.

IT professionals can help you maintain your computers

For startup companies, it is financially unwise to hire a permanent IT professional right off the bat since the computers are still relatively new so you might not even be able to put him to work for days or weeks at a time; not only are you paying someone for very minimal work, you are also wasting precious office real estate that could have been used more effectively for other employees.

You can save money and still get the same kind of services you wanted simply by outsourcing your needs to a nationwide IT services company. The great thing about these companies is that you only need to pay on an “as per need” basis, you do not have to spend company resources on a regular salary and benefits of a person. With their help, you can get more work done, and actually allot your company’s sparse resources on more productive ventures.

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Technology has evolved so much in the past couple of years that a lot of small businesses have gone completely paperless, they chose to convert all of their important information and other files into a digital format and stored online and in physical hard drives. This is why IT services are working overtime to make sure that your and your company’s private data is always kept secure and away from the hands of unscrupulous folks.

If you want to give your IT people a hand in keeping your data safe, here are some things you may want to consider implementing in your company:

If your business relies on regular remote access to your servers, then it is essential that you have a VPN along with a secure firewall to prevent unauthorized access to your system. With these systems in place, your IT personnel can monitor just who is accessing the system, what they have been doing, and block them from further gaining access.

You should also be wary about the use of email by your employees as they are usually used to send malware that can infect and compromise your entire system. One of the best ways to prevent malware from infecting your company’s data is to constantly remind your employees to not open any email that came from a sender they are not familiar with. You may also ask your IT service provider to install a content filtering system into your company’s emails so these kinds of attacks will get minimized.

If your company has been keeping up with the latest technological trends, i.e. the use of smartphones, then you really need to beef up your security measures. Modern smartphones can contain huge amounts of data, and if your employees use them for their work then they could contain plenty of information about how your company operates, the kind that can really do some damage when they fall into the wrong hands. You should instruct your IT personnel to digitally encrypt any sensitive data your employees download onto their phones, so in the event that they lose their phones or it gets stolen, then information contained within cannot be accessed easily.

These may seem to be simple methods, but you cannot deny the fact that they do work wonderfully well. If you need additional security for your company data, and you can never get too much, you should consult with a national computer services provider and ask about the kind of security they can provide you.

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In order for your company to at least keep pace with the competition you will need the help from national IT services to keep your operations up to date with the latest technological advances. If you think that sticking to the old-fashioned methods will still work in today’s cutthroat economy, then you will be surprised at how fast your company sinks to the bottom while your rival companies enjoy large profits.

If you do not want to get left behind by the pack, then you need to find a reliable IT company that can help bring your company to the modern world; and to help you find them, here are some valuable tips on how to find IT companies that provide the best business IT solutions:

Check their business profile

This will give you an idea on how long they have been in business, what their track record looks like, and other helpful bits of information that will help you determine whether they are a good fit for your company.

Choose the company who specializes in the exact things that you need

You should create a list of the things that you want to get out of the IT company. For instance, are you looking for an entirely new structured cabling system installed in your office, or are you looking to get a modern telecommunications system to widen your company’s reach? Once you determine what your company desperately needs right now, then you should search for an IT company who specializes in that.

The IT company should be easily reached

There is nothing more infuriating than when your IT systems are going haywire and the IT company that you paid to install it cannot be contacted. So to make sure that the IT company you choose will not go into hiding once the project is over, you need to first make sure that they have good customer service; they need to have multiple communication channels, like phone numbers, email addresses, or even a website or a social networking account.

These are only some of the considerations that you need to make when looking for reliable nationwide IT services. Once you find the company that is right for your business’ particular set of needs, then you can be sure that your company will be able to compete with the big boys and actually make you a ton of profit in the end; and this more than makes up for the additional cost of hiring an IT company.

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Have you ever tripped on your laptop power cable? Or dropped your laptop and now your laptop will not charge? Or possibly you now need to wiggle the AC Adapter cable where it plugs into the female port (the DC Power Jack) in the back or on the side of your laptop to get at least (or in some instances, at most) intermittent connection allowing electricity to flow to the PC?

Any way you cut it, this can be very frustrating and can cause you a major inconvenience especially if the laptop is dead and you need to access files that are on that computer which can sometimes lead to a more expensive data recovery computer laptop repair service once your battery runs out just to access your files until you can get the DC power jack repaired. The fact that your computer is not getting power  is most likely due to one of two or two of two things:

1. The actual power cable and/or the AC Adapter Cable -that plugs into your laptop is damaged and it needs to be replaced
2. Damage has been occurred to the DC power jack, which is what the male port on the end of the AC adapter cable plugs into. The DC power jack actually resides on the motherboard and allows electrical current to flow to the laptop.

AC Adapter w/ Power Cable

AC Adapter w/ Power Cable

Power Jack Repair

DC Power Jack Repair

Most computer repair shops do offer some laptop repair services, however, many of these computer repair shops do not offer the DC Power Jack Repair services in-house as it is a more complex repair requires a high level of expertise with laptops since the laptop needs to be disassembled to access the motherboard, ability to solder and not your every day run of the mill tech possesses these skills.

Our Boston computer repair shop is one of the few locations that does offer DC Power Jack Repair in eastern MA, and we do all the work in-house, not sent out to another company or location. We offer DC power jack repair services for Toshiba, Dell, HP, Sony Vaio, Lenovo. Thinkpad, Gateway, Acer, Asus, Mac and all Apple laptops in Boston MA. Also, depending on your computer make and model and our available stock we can preform a DC jack repair on the same day or for next day pickup.

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