Archive for 'Software Computer Repair'

As experienced computer technicians, we have a lot of experience surrounding the old topic of virus removal (now more frequently referred to as malware: malicious software), and have assisted thousands of customers since 2002 with malware removal from both home and business level computer users.

Virus Removal in Boston

Virus Removal

We get calls and emails daily regarding computer viruses from troubled individuals that want to know what they can do to remove the virus(es) and spyware, or better put, malware (malicious software) from their computer. Our initial reaction is always to ensure their immediate security, so we ask them questions like:

“Is your machine powered on and are you connected to the internet?”

–>We ask this to ensure that the virus is not transmitting their personal data back to its host (the hacker that wrote the malware application). If so, we ask them to at least disable their internet connection by unplugging their Ethernet cable from either their PC or the Router, and if, god forbid, they are still using dial-up, then disconnect the phone line from their PC. This precautionary action will terminate their connection to the internet and cease any possible communication between the virus/malware and their host.

“What are you running for security software? If yes, is it a free version or paid version, and is your license current?” (e.g. anti-virus, anti-spyware, firewall, etc. software such as AVG, Norton, Avast, Panda, McAfee, CA, etc.)

–> This helps us determine how badly their machine is infected. Let’s face it, none of these security software are infallible, but we try to put our best foot forward when protecting our networks, data and PC’s. If they tell us that they are not running any security software or it has expired, we know, right off the bat, that the machine is swimming with many viruses.

“Are you able to get online?”

–> This helps us determine whether or not a remote session would even be possible, or do we need to physically possess the computer to conduct a proper virus removal. It also helps us determine how badly the viruses have infiltrated the computer.

Computer Virus Removal

Computer Virus Removal

A PROPER virus removal….hmm…that brings us to the theme of this blog post. Every kid out there with a screw driver and a computer that thinks they know even a little about computer repair, is on the web advertising his or her services (mostly on Craigslist.com and Google/Yahoo & Bing Maps since it is free to advertise there) claiming that they are some kind of expert: BUYERS BEWARE!

  • They undercut the market since they do not have any company overhead such as insurance payments and in many cases personal and/or commercial rent/utilities, etc.
  • They don’t have any technical certifications and/or very little field experience beyond their own PC’s
  • Most of which are still in high school or just barely graduated (if they graduated at all), and even more have zero college or formal education, and definitely no technical training.
  • They don’t carry any sort of insurance, so when they botch the job and lose all your data you as a consumer have zero recourse.
  • Most importantly: They don’t truly understand Virus Removal and how to do it correctly!
Buyer's Beware

Buyer’s Beware

We as a company are constantly interviewing technicians and looking for the best of the best technicians. As such, we have a pretty steady flow of resumes coming in through our IT Jobs recruitment. and we personally review each and every one of these resumes – most of which get tossed out. Occasionally we do receive resumes that look promising and merit at least an initial investigatory phone call – which I myself place. When conducting these initial interview calls, we begin to drill down on the technical aspects of computer repair and networking as a start to begin to judge what the candidates’ true technical knowledge and experience are, and one of the first topics we discuss is virus removal.

10 times out of 10, the candidate will state that they really understand virus removal and it is no problem for them. Then, as the conversation continues, and we ask them to walk us through a typical virus removal process and we discover about 9.5 times out of 10 that the candidate really doesn’t get how to do a simple, or a complex (or thorough) virus removal. It is not as simple as most people think. Typically unless someone has been trained by a technician who really knows what they are doing, they themselves really don’t know the proper tools to use, or how to use them correctly (e.g. the anti-virus software that really work, how to effectively use a hard drive adapter kit so you don’t boot into windows but can read the drive and run virus scans, how to use Safe Mode and Safe Mode with Networking effectively to ensure success, etc.)

Even more importantly, most don’t get that we first and foremost have to be concerned with any sensitive data on the customer’s hard drive as a priority to recover, and then worry about the virus removal process. For most customers the data on their hard drive is a priority. As such, we always prioritize the data recovery and include questions surrounding this topic in our list of questions when we are “getting our arms around” the problem initially.

Lastly, most techs out there will only run one (or perhaps) two anti-virus applications on a computer, find some viruses, remove them, and then think they are all done – when in fact, they have only removed a minority of the malware on the hard drive and most likely still have some remnants of the malware, which are most likely to return in some fashion. These are the techs that will tell you they can do a virus removal in an hour or two. To truly do a thorough cleaning of a hard drive the proper way, you must run at least 4+ applications on your hard drive – which brings me back to the point that to do a proper virus removal takes anywhere from at least 3 hours, to as long as 24 hours depending on the depth of infection, how many files are on the hard drive and how powerful the machine is from a hardware standpoint.

We also recommend running a registry cleaner software such as RegCure to help optimize your PC’s performance and cut down on possible registry errors.

Feel free to call us to answer any questions you have – no obligation for free advice: 1-866-417-3945. It is our goal to help you achieve the peace of mind over your computer system, and the computer services company that assists you with your home or business IT infrastructure.

Technology to Relax

Technology to Relax…

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You clicked on an online banner by mistake, or you opened an email from an unknown sender, these and many more could cause your computer to get infected with malware; and it only gets worse when you do this on a computer connected to your office’s network. When one computer in a network gets infected with spyware or computer viruses, it is only a matter of time before every computer in your office gets infected. To prevent massive downtime and a lot of wasted money, you should get professional virus and spyware removal done on your computers.

When any kind of malware infects a computer you can be sure that you are in trouble. There are viruses that can corrupt your hard drive, rendering it completely useless, and all of the data it contained will be irrecoverable. And then there are spyware programs that will copy all of your passwords and important information, making it easy for someone to steal your identity and ruin you financially. These threats are real, and if you take a nonchalant stand against them then you have already lost.

If you own a multi-million dollar business conglomerate then odds are you already have a team of IT experts that will handle any computer-related threats. But what if you only have a handful of employees and none of them can be considered as “experts” when it comes to IT? Would you just resign to your fate and let your computers and the precious data they contain to completely vanish without a trace? Fortunately for you, there are plenty of companies out there who can help you when your precious company computers are at risk of getting completely destroyed from the inside.

You may think that you would not need any spyware or virus removal services because you already have an antivirus program installed in all of the computers in your network, but you thought wrong. There are hundreds of thousands of different malware programs out there, and they are multiplying even now, and not even the best antivirus program can protect you from all of them. Computer virus and spyware removal experts know how to track down what kind of malware they are dealing with, and they also know what kind of action they need to take get rid of the problem. If you value your computers and the precious data they contain, you should partner up with a good IT services provider as soon as you can.

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Even though it can be hard to start your own business right now since the economy has not fully recovered yet, with a bit of help from professional national IT services, it can get a little easier. Do not be deterred by the statistics, with proper guidance and knowing where to go for help, your startup company can actually thrive and expand in the coming years. And to help you get your company off the ground, you need to outsource your IT requirements; this is not to say that you have no choice on the matter, it is just better if you did.

IT services can help you set up your system

Are you a technologically-inclined individual? Do you know what kinds of computers you will need for your business? If you are unsure about your answers to these questions, then you really should outsource your IT needs. With the help of IT professionals you will be able to select the best workstations for your business, and you will also have some help in setting up your computer network as well.

If you are easily swayed by suave sales talk, then the computer salesperson may goad you into buying computers that are much too powerful for what you will be using them for. With an IT pro at your side, you can get helpful advice on choosing the right kind of hardware that is perfectly suitable for your company’s needs.

IT professionals can help you maintain your computers

For startup companies, it is financially unwise to hire a permanent IT professional right off the bat since the computers are still relatively new so you might not even be able to put him to work for days or weeks at a time; not only are you paying someone for very minimal work, you are also wasting precious office real estate that could have been used more effectively for other employees.

You can save money and still get the same kind of services you wanted simply by outsourcing your needs to a nationwide IT services company. The great thing about these companies is that you only need to pay on an “as per need” basis, you do not have to spend company resources on a regular salary and benefits of a person. With their help, you can get more work done, and actually allot your company’s sparse resources on more productive ventures.

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Technology has evolved so much in the past couple of years that a lot of small businesses have gone completely paperless, they chose to convert all of their important information and other files into a digital format and stored online and in physical hard drives. This is why IT services are working overtime to make sure that your and your company’s private data is always kept secure and away from the hands of unscrupulous folks.

If you want to give your IT people a hand in keeping your data safe, here are some things you may want to consider implementing in your company:

If your business relies on regular remote access to your servers, then it is essential that you have a VPN along with a secure firewall to prevent unauthorized access to your system. With these systems in place, your IT personnel can monitor just who is accessing the system, what they have been doing, and block them from further gaining access.

You should also be wary about the use of email by your employees as they are usually used to send malware that can infect and compromise your entire system. One of the best ways to prevent malware from infecting your company’s data is to constantly remind your employees to not open any email that came from a sender they are not familiar with. You may also ask your IT service provider to install a content filtering system into your company’s emails so these kinds of attacks will get minimized.

If your company has been keeping up with the latest technological trends, i.e. the use of smartphones, then you really need to beef up your security measures. Modern smartphones can contain huge amounts of data, and if your employees use them for their work then they could contain plenty of information about how your company operates, the kind that can really do some damage when they fall into the wrong hands. You should instruct your IT personnel to digitally encrypt any sensitive data your employees download onto their phones, so in the event that they lose their phones or it gets stolen, then information contained within cannot be accessed easily.

These may seem to be simple methods, but you cannot deny the fact that they do work wonderfully well. If you need additional security for your company data, and you can never get too much, you should consult with a national computer services provider and ask about the kind of security they can provide you.

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Everyone that has a PC remembers how it “used” to run back when it was new. Then slowly but surely over time, it seems to get progressively slower, and slower, and then many times it will actually start crashing by freezing up, or going to a blue screen (sometimes referred to the blue screen of death), or it crashes to the point where it either won’t even power up or you get a black screen with system errors and cannot even log into Windows.

Slow Computer
An Average Day At The Office

Do not fret there are solutions to this problem that are much more tranquil and cost-effective. First, you should understand why your computer is running slowly.

When you purchase your computer it is generally a pretty stripped down machine, pre-loaded with an operating system (e.g. Windows XP, Windows Vista, or more commonly now, Windows 7), and possibly some other smaller software applications like Adobe Acrobat, Adobe Flash Player, some sort of media player, possibly some variation of MS Office (e.g. MS Word, Power Point, Outlook, Excel, Access, etc.) in a trial version format and likewise with a security software trial version (e.g. McAfee, Norton, AVG, etc.)

These software applications then expand once you purchase the full version, and then install your printer software, then your iTunes, games, etc. All requiring hard drive disk space, and many of which will actually now start running when your system boots up along with Windows, causing them to run in the background which will chew up more and more of your RAM (random access memory) and processor resources – which are essentially the two primary components within a PC that will speed up or slow down a computer. Let us also not forget that over time, you will be downloading and installing updates to your software – especially your MS Windows updates, which will in turn take up more disk space and require more of your RAM and processor to manage this additional software – in turn hogging more and more of your computer’s resources just to run the PC instead of utilizing those resources to run the applications you are actively using.

So what to do about this??? There are many solutions out there. Some of the easy pointers I would like to share with you to keep your PC running optimally are:

  1. Run the Disk Cleanup about every 2 – 3 weeks on your computer, deleting old files and cooking which will help max the space on your hard drive
  2. Run the Disk Defragmenter right after running the Disk CeanUp (both these applications can be found in your System Tools folder within the Start menu
    Clean Up My Slow Computer
  3. Purchase a registry cleaning software (ever see those ads on TV claiming how they will speed up your computer – well this is what they are selling, but they’ll charge you way more than double to have some guy in India download and install it on your PC for you – don’t waste your money), this software will not only clean out registry errors, but it will correct many other operating system errors and optimize your PC.                                                                                          ——–>>>

Now – in the case that your PC is infected with malware (malicious software), which encompasses any virus, spyware, malware, trojan horses, worms, etc. This will also slow down you PC and these must be removed to prevent permanent damage to the software layer of your PC (your operating system and software applications), and sometime they can even attack the hardware layer (your RAM chips, hard drive or even your motherboard). In this case, you will need to most likely run other anti-virus, anti-malware softwares on your PC other than the one you already have installed. Let’s face it, none of them are infallible, but we all ry to put our best foot forward when protecting our home and business networking, PC’s and data in general.

So what to do when you already paid for a security software, or have installed a free version of one of what your friend told you was the best, but you still are getting pop-ups, or your home page has changed, or now there is another Anti-Virus software now telling me that my computer is infected with virus – or one of about 1,000 other scenarios. well, first things first – do not login into your online banking until you have this resolved. Or any other financial or investment tool until you have this resolved. My advice is to take it to a professional computer repair shop like our Boston computer repair shop, or contact a computer repair company that has a lot of expertise in virus removal and in many cases this can be done remotely if you are able to still get online. When I say “still” it is because many times virus will begin attacking your computer’s applications and processes, one of which is your ability to get online.

However, if you wish to attempt this yourself, there are some good free tools out there such as ComboFix, MalwareBytes, SuperAntiSpyware and free AVG. My one piece of advice is that if you don’t know what you are doing, then to take it to a professional computer repair services company that has been in business for years, carries insurance, and has a least a A- rating with the Better Business Bureau.

I hope this has been helpful :)

Click Here for the Best Computer Registry Cleaning Software

Click Here forL Best Computer Registry Cleaning Software

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