Archive for 'Computer Repair Services in MA'

The blue screen of death (BSOD), also known as the blue screen of doom, is among the most infamous error codes in Windows based operating systems. To fix blue screen error, one can safely guess that there’s something critically wrong in your operating system. Unfortunately for you, and even the highest trained computer technicians, fixing the blue screen of death isn’t always as easy as it seems to be, and it can take high amount of PC hardware skills to get to the root of the problem.

Causes:

1) External factors that could cause a BSOD include viruses and malware

2) Internal factors include accidental changes in the installed software registry, damaged hardware components

3) Registry Errors

There are four essential parts that you should be aware of on a Blue Screen of Death:

The 1st part records the actual error message.

The 2nd list the system modules that are already loaded into memory.

The 3rd section lists the modules that were about to be loaded had the error not occurred.

The 4th section lists the current status of the Kernel Debugger.

How to Fix Blue Screen of Death?

Before you start to fix Windows blue screen, you should backup Windows data in case of data loss

If you aren’t an computer expert then simply call your local computer repair technician to fix the Blue Screen Problems

Steps:

1) Start Windows using Last Known Good Configuration or Safe Mode

2) System Restore is a step-by-step troubleshooting wizard that allows the user to select a Restore Point for previous settings on your computer. You can access it using either Safe Mode or from System Recovery Options menu

3) Use Windows Scan Disk to test hard drive and repair disk errors

4) Install Service Packs and Windows Updates

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As computer technicians, one of the most common questions we are asked is: “Should I fix my laptop computer, or am I better off just buying a new laptop?”. This is when we put on our IT consultant hat, and take up the position as if the computer in mention were our own – in fact, this is how we are trained from day one within our company to handle every computer repair job. After all, that truly is the fairest approach and leaves our customers with the best, and most trusting sentiment at the end of the day, especially since it is authentic.

Fixing Laptops

Fixing Laptops

In many cases Laptop repair is worth it, especially if the computer is less than 3 years old and the initial cost was over $600. In addition, one has to consider several other matters when considering replacing one’s laptop rather than repairing it. For example:

  • What is the current state of the damaged computer? Can it even boot into Windows so that we can pull off all the licenses of the loaded software for re-installation purposes? If not, then you are looking at purchasing all new software outside of your Windows operating system (unless you keep meticulous files with all your software4 license keys printed out and/or have the original installation CD’s. which only about 2% of the population keeps records like this according to our experience).
  • Will you be able to re-use your copy of MS Office (e.g. MS Word, MS Excel, MS Outlook, MS Power Point, MS Access, etc.)?
  • If you can re-use your MS Office license, is it a version that is worth continuing to use or is it time to upgrade (e.g. from MS Office 2003 to MS Office 2007 or above?)
  • Will you be able to re-install your paid version security software (e.g. Norton, AVG, McAfee, etc.)?
  • Is there any other paid software on your computer that you want to keep without having to repurchase (e.g. Photoshop, Dreamweaver, Adobe, CAD, etc.)?
  • Are there files on your computer you need to recover?
  • Are the files you are looking to move over (data transfer) from your old computer to a new computer) in need of a cleaning as to not carry and computer viruses over with them (such is the nature of viruses, they will spread from drive to drive)?
  • And lastly for now, do you like your computer, or has it been a lemon?

Generally for laptop computers older than 5 – 6 years, it does make sense to purchase a new laptop rather than invest in prolonging the life of your old one. Remember, that computers are somewhat like cars in the sense that eventually parts are going to break.

The laptop buyers market can be intimidating and the prices change rapidly as new technology comes out. It’s always best to talk to a computer technicians about what you need to get out of your new system and where to find the best deal. In general, within a price margin the competition doesn’t vary as much as you might think. So if you are trying to find a laptop between $500-$1000 don’t get hung up on the numbers – think about what you want to hold in your hands.

Screen Size / Weight – Laptop computers vary from tiny netbooks to monster workstations

Keyboard Layout – Always demo your laptop before you buy it to see if the keyboard fits your hands – think about whether you need a numeric keypad or not, and if you do know they come as USB attachments.

Speakers – You may have a stereo for home entertainment and headphones for on the go – but good speakers make or break a laptop for a lot of people.

Gaming Capabilities – If you are a gamer you definitely want a high quality video card, most likely a larger LCD screen, a powerful processor and plenty of RAM (random access memory).

If you are thinking about a high-end laptop over $1000 there are a lot more options to consider – including getting a Mac (sadly its impossible to get a Mac laptop on a budget). Before you make a serious investment get in touch with a professional to ensure you purchase your personal ideal laptop.

If you have questions about upgrading your laptop, purchasing a new laptop and what it would take to move your files over cleanly as to not infect your new laptop computer – and/or if you are just looking for an honest answer and advice about purchasing a new computer, please feel free to give us a call (617-723-1986) or stop by our Boston computer repair shop and speak with one of our many Boston based computer repair technicians and we would be happy to assist you.

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If you are ever in the market for a used laptop you are probably in for a lot of digging to find that great deal. Just like a used car there is so much going on that the eye cant see in one short test. Whenever you buy a used laptop try to find a seller that gives you a modest return policy – a week to a month should be fine.

Either way, there are things that SHOULD come with every used laptop – know before you buy and avoid the scams and rip offs.

If the laptop comes with the old users data on it – that’s a bad sign. I can understand a hand me down might not come clean but any private seller or a retail shop selling used custom configurations should be cleaning the disk before the sale. Honestly if a laptop ever came into my hands with the previous owners data on it – I’d tell them and then wipe it for them out of courtesy for their privacy.

Recovery Disc

Make sure that your laptop comes with recovery software.

Check the bottom of the laptop for a Windows sticker with a license key on it. As long as you have a license you don’t need the original CD to install windows. However, for those who are not sure how / where to download Windows OS disc images it is really convenient to have a recovery disc included with your laptop.

If you don’t have one you can either have a local computer repair shop create you one or burn your own. Careful though, you don’t want to mess up your recovery disc because when it comes time to use it you probably wont have another fail safe.

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Have you ever tripped on your laptop power cable? Or dropped your laptop and now your laptop will not charge? Or possibly you now need to wiggle the AC Adapter cable where it plugs into the female port (the DC Power Jack) in the back or on the side of your laptop to get at least (or in some instances, at most) intermittent connection allowing electricity to flow to the PC?

Any way you cut it, this can be very frustrating and can cause you a major inconvenience especially if the laptop is dead and you need to access files that are on that computer which can sometimes lead to a more expensive data recovery computer laptop repair service once your battery runs out just to access your files until you can get the DC power jack repaired. The fact that your computer is not getting power  is most likely due to one of two or two of two things:

1. The actual power cable and/or the AC Adapter Cable -that plugs into your laptop is damaged and it needs to be replaced
2. Damage has been occurred to the DC power jack, which is what the male port on the end of the AC adapter cable plugs into. The DC power jack actually resides on the motherboard and allows electrical current to flow to the laptop.

AC Adapter w/ Power Cable

AC Adapter w/ Power Cable

Power Jack Repair

DC Power Jack Repair

Most computer repair shops do offer some laptop repair services, however, many of these computer repair shops do not offer the DC Power Jack Repair services in-house as it is a more complex repair requires a high level of expertise with laptops since the laptop needs to be disassembled to access the motherboard, ability to solder and not your every day run of the mill tech possesses these skills.

Our Boston computer repair shop is one of the few locations that does offer DC Power Jack Repair in eastern MA, and we do all the work in-house, not sent out to another company or location. We offer DC power jack repair services for Toshiba, Dell, HP, Sony Vaio, Lenovo. Thinkpad, Gateway, Acer, Asus, Mac and all Apple laptops in Boston MA. Also, depending on your computer make and model and our available stock we can preform a DC jack repair on the same day or for next day pickup.

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The idea of outsourcing your IT department usually scares a lot of people, first and foremost those that work in your IT department. This is for a good reason. IT outsourcing does cut overhead costs substantially when done correctly, which ultimately could threaten some of your IT staff’s jobs.

As a small IT services company, or sometimes referred to as a Boston computer repair & networking company, we have many clients both large and small that choose to utilize our Boston based service technicians on a part time basis for projects and/or multi-site management. An example of when this may be fitting for a company is when there is not a daily need for an on-site computer technician to be available to troubleshoot and repair every-day problems, especially when running in an environment using Citrix or cloud computing – which allows for most repairs to be done remotely (for example out of a company’s headquarters), but needs more of a break-fix / on-site troubleshooting and repair technician type of a local resource. And without having to endure the increasingly over-bearing travel costs of flying in a representative (and the time it takes for one to travel via plane) or having a “regional” rep travel half a day or more to get to one of their sites. We also see many times that the old expression “when it rains it ours” holds very true in IT in the sense that many times in multiple locations many things go wrong at the same time or within a day of each other, and for our clients knowing that they have a resource such as ourselves with multiple techs in every coverage area, we are able to handle the workload.

Another example would be for project type work such as regional upgrades, or data center migrations, management and/or build-outs for data centers. In these instances it also proves to be more cost effective to outsource your IT staffing on a temporary basis to another company that has the computer repair technicians already on staff and ready to staff your project with very short notice for shorter or longer-term projects rather than hiring new employees, having to insure them, and then when the project finishes having to either terminate them (possibly leaving bad blood in your wake) or keeping them on staff increasing your overhead when you perhaps do not have enough work for them.

These are just two small instances that allow larger companies to focus on bigger picture items and move their company forward while relying on cost-effect computer service solutions by using IT outsourcing.

Words from an experienced Boston computer repair IT services technician. Not a Geek!

If you have any questions for our Boston computer repair service and networking tech support team, we would be happy to discuss how our IT staffing and IT outsourcing solutions can work for you and your company to deliver a positive ROI by majorly cutting down on your overhead without cutting back on your IT infrastructure. Give us a call at 617-723-1986.

Also, you could head to our Boston Computer Repair & Networking, Virus Removal page on Thumbtack.com, a company that promotes local services. We have found Thumbtack.com to be a reputable site and advocate what they are doing to deliver quality content to the general public.

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