Archive for 'multi-location IT service providers'

Multi-Location IT Service Providers

Multi-Location IT Services

Many IT Departments struggle with managing multiple locations nationally and internationally forming a demand for a multi-location IT service provider that acts as a single source point-of-contact (POC), offering a wide array of onsite computer, networking and data communications services in an ongoing day-to-day support capacity and as their IT infrastructure continues to develop over time.

Some of the ongoing operational onsite IT functions that need to be addressed are:

  • Ad-hoc break-fix computer and networking services (this ranges from very simple computer repair, installation and maintenance services such as hard drive, tower and monitor swaps, and actual computer repair to printer repair and more complex networking issues such connectivity issues, switches/racks/patch panels/firewall/routers and access points that are offline or need to be installed, reconfigured, moved, maintained and cabling may need to be re-run or re-terminated)
  • Server installation and maintenance
  • Wireless networks, smart buildings – installation, maintenance and expansion
  • Low-voltage data cabling services: Adding new cable runs within and office, upgrading cable (e.g. all types of Cat5 & Cat6 cable and Fiber Optics), new location hardware layer installation and maintenance
  • Telecommunication services: Maintenance of existing (analog or VoIP) phone system. Programming of phone systems when there may be a glitch and installation of new/upgraded phone systems (e.g. when moving from analog to VoIP)
  • A/V (audio visual) equipment such as TV’s, interactive whiteboards (e.g. Smartboards, Teamboards, etc.), video projectors, sound systems (including XM radio systems), surveillance systems, etc. installation and maintenance
  • Project management for upgrades (e.g the recent Windows 7 upgrades that many companies have already done or in process), new site builds, office moves and relocations, company and new site acquisitions (e.g. site surveys and then conforming the new locations to company standards) and mergers
  • IT staffing for longer engagements such as part or full-time help desk support, data center management, short or longer-term projects…

There are some multi-location IT service providers, however, one of the pain points we have recognized is the need for dedicated account managers and redundancy for the dedicated IT services account managers in case the primary account manager is unavailable (personal day, vacation, etc). At A+ Mobile Techs we have developed a system whereby we assign dedicated account managers from the beginning of a business relationship that truly get to know a client’s staff, general operations, and of course their IT infrastructure (hardware, software, service call workflow, operations, etc).

Another of the pain points we have recognized over time and addressed is the need for the dedicated and support account managers to actually be at least Level 2 to Level 3 technicians with years of proven field experience, excellent oral and written communications skills, be superbly organized, reliable, highly educated, excel in fast-paced environments and overall just easy to work and get along with (good people). These are qualities that we as a company look for when hiring account managers. When providing account managers to clients that are also technicians, we are able to minimize the amount of ticket escalation due to technical issues or other related technical problems that otherwise we may have to escalate within our clients’ organizations. This not only cuts down on the workload for our clients, but it speeds up resolution times increasing efficiency and ultimately saves money!

Additionally, when selecting a multi-location IT services provider with a dedicated account manager, there are many other benefits that speed up time to resolution such as ticket or work order routing and time until the technician is onsite. Lastly, when it comes to invoicing and payments, by receiving only one bill from one IT service provider, the time you spend to review the invoice (your IT department) and your accounts payable department will not have to spend nearly as much time processing payments – and if there are any questions they do not have to make multiple calls/emails, just one – which of course saves time and time is money!

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For more than a decade A+ Mobile Techs,  a Phoenix IT services company has been offering greater Phoenix IT services to businesses consisting of data (internet) and voice (telecom) IT infrastructure support services.  In the greater Phoenix area we have successfully managed and executed on hundreds of support tickets involving new site launches, site relocations, site acquisitions, on-going IT support services, data cabling services, telecom services, general computer support services, networking services and IT outsourcing to name a few areas of expertise.

11-data-cabling-servicesWhen any business opens there is always an initial IT infrastructure installation, and unless you have local IT staff or your company is sending onsite technicians, you will have to find a local company that can ensure that the voice and data topography of your network is being setup correctly, giving you the functionality you require, and will be available for break-fix/ad-hoc and project type ongoing future support.

A huge demand for better technology and services surrounding the available technologies in the greater Phoenix area is evident. Many local businesses have expressed their need and demand for best in class internet, along with voice and data communications services. This of course includes ongoing sustainability of their voice and data networks including their computers hardware, software, network security, printers, phones and any other networkable devices that allow them to do business as usual and operate at max efficiency.

Offering Phoenix onsite computer services in the city of Phoenix, AZ and the surrounds towns of Anthem, Avondale, Buckeye, Carefree, Cave Creek, Chandler, Fountain Hills, Gilbert, Goodyear, Maricopa, Mesa, Paradise Valley, Peoria, Queen Creek, Scottsdale, Sun City, Surprise and Tempe – to name several – has been a focus of A+ Mobile Techs for more than a decade and as local residents as well, we have experienced the explosive growth over the past 20 – 30 years from a time when dirt roads, little to no stoplights and very little enforcement has changed to a flourishing metropolis.

Some of the typical support services we offer to our customers in greater Phoenix onsite computer services are:

  • Onsite Computer Services
  • Computer Networking Services
  • Network Design and IT Consulting
  • Low-Voltage Data Cabling Services (Cat5, Cat6, Fiber, etc.)
  • Wireless Networking Services
  • Computer and Networking Hardware Installation and Maintenance
  • Wireless Device Installation and Maintenance
  • Printer Networking and Printer Repair / Maintenance
  • Voice / Telecom Services
  • A/V Setup and Installation including Projectors, TV’s, Sound Systems, etc.
  • Security and Surveillance System Installation and Maintenance
  • Multi-Site Management IT Services
  • IT Outsourcing (helpdesk, data center maintenance, network engineering, etc.)
    Phoenix IT Services for Businesses

    Phoenix IT Services for Businesses

    We look forward to continuing to support local and branch businesses throughout greater Phoenix and all of Arizona in 2015 and many years to follow.  For more information,  please contact A+ Mobile Techs at 1-866-417-3945 or through our Contact Us page on any one of our websites. Thank you.

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This is a huge undertaking…Having been part of several teams that provide global IT solutions, we have seen the process from conception through delivery which perpetuates into the future.

Global IT Services

Global IT Support

We have seen a significant amount of IT staffing outsourced outside of the U.S. with a focus on the bottom line due to less costly labor and operating expenses, while there is still a huge demand for local assets/technicians within the United States with a broad range of expertise ranging from Network Engineers and End User Client Engineers with high levels of expertise in technologies from companies such as Cisco, Microsoft, HP, Citrix, etc.,  to Software Engineers and System Administrators, to Data Center and Help Desk Support Technicians.

We have found in many instances that it is never just one company that pulls these solutions together, but through collaboration and partnerships this is possible. For more information on Global IT Services, contact A+ Mobile Techs at 1-866-417-3945.

For more information on how to support your onsite computer service in Latin America.

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