Archive for 'National Computer Services'

Multi-Location IT Service Providers

Multi-Location IT Services

Many IT Departments struggle with managing multiple locations nationally and internationally forming a demand for a multi-location IT service provider that acts as a single source point-of-contact (POC), offering a wide array of onsite computer, networking and data communications services in an ongoing day-to-day support capacity and as their IT infrastructure continues to develop over time.

Some of the ongoing operational onsite IT functions that need to be addressed are:

  • Ad-hoc break-fix computer and networking services (this ranges from very simple computer repair, installation and maintenance services such as hard drive, tower and monitor swaps, and actual computer repair to printer repair and more complex networking issues such connectivity issues, switches/racks/patch panels/firewall/routers and access points that are offline or need to be installed, reconfigured, moved, maintained and cabling may need to be re-run or re-terminated)
  • Server installation and maintenance
  • Wireless networks, smart buildings – installation, maintenance and expansion
  • Low-voltage data cabling services: Adding new cable runs within and office, upgrading cable (e.g. all types of Cat5 & Cat6 cable and Fiber Optics), new location hardware layer installation and maintenance
  • Telecommunication services: Maintenance of existing (analog or VoIP) phone system. Programming of phone systems when there may be a glitch and installation of new/upgraded phone systems (e.g. when moving from analog to VoIP)
  • A/V (audio visual) equipment such as TV’s, interactive whiteboards (e.g. Smartboards, Teamboards, etc.), video projectors, sound systems (including XM radio systems), surveillance systems, etc. installation and maintenance
  • Project management for upgrades (e.g the recent Windows 7 upgrades that many companies have already done or in process), new site builds, office moves and relocations, company and new site acquisitions (e.g. site surveys and then conforming the new locations to company standards) and mergers
  • IT staffing for longer engagements such as part or full-time help desk support, data center management, short or longer-term projects…

There are some multi-location IT service providers, however, one of the pain points we have recognized is the need for dedicated account managers and redundancy for the dedicated IT services account managers in case the primary account manager is unavailable (personal day, vacation, etc). At A+ Mobile Techs we have developed a system whereby we assign dedicated account managers from the beginning of a business relationship that truly get to know a client’s staff, general operations, and of course their IT infrastructure (hardware, software, service call workflow, operations, etc).

Another of the pain points we have recognized over time and addressed is the need for the dedicated and support account managers to actually be at least Level 2 to Level 3 technicians with years of proven field experience, excellent oral and written communications skills, be superbly organized, reliable, highly educated, excel in fast-paced environments and overall just easy to work and get along with (good people). These are qualities that we as a company look for when hiring account managers. When providing account managers to clients that are also technicians, we are able to minimize the amount of ticket escalation due to technical issues or other related technical problems that otherwise we may have to escalate within our clients’ organizations. This not only cuts down on the workload for our clients, but it speeds up resolution times increasing efficiency and ultimately saves money!

Additionally, when selecting a multi-location IT services provider with a dedicated account manager, there are many other benefits that speed up time to resolution such as ticket or work order routing and time until the technician is onsite. Lastly, when it comes to invoicing and payments, by receiving only one bill from one IT service provider, the time you spend to review the invoice (your IT department) and your accounts payable department will not have to spend nearly as much time processing payments – and if there are any questions they do not have to make multiple calls/emails, just one – which of course saves time and time is money!

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Data Cabling ServicesIn these modern times, every business needs a reliable cabling system to handle their voice and data needs, and if you do not want any untoward delay in your operations due to a massive system failure then you should only get the services of reliable structured data cabling services. As the years pass, more and more technological innovations seem to pop out of the woodwork, and this is all the more reason why you should get a cabling system that can manage all of these new devices and infrastructures so your business can reap all of their benefits.

Why choose structured cabling?

As the name suggests, structured data cabling provides you with an organized system that you can connect all of your important office devices with each other. If you opt for a cheap cabling installation, then there is a huge chance that most, if not the entire system may not be able to function at its fullest; and if you are not making full use of your data network, then you can akin it to throwing money in the toilet.

A good structured cabling system will enable all of your data and voice equipment to interact with each other the way that they are meant to. You can also expect a good cabling system to be able to function properly for many years to come, it should also be able to provide you with provisions for expansion should you need it.

How should the cabling get installed?

Different companies have different needs, and this is also the same with structured cabling systems. So during your consultation with your chosen low-voltage data cabling services, you need to ascertain that they know your company’s particular needs and expectations; and they should also be aware of the local ordinances regarding the kind of project they will be undertaking.

How to find the right structured cabling services?

To make sure that you are dealing with reputable structured and low-voltage data cabling services you need to look for a couple of important details; like finding out if they are using modern and high quality materials, and if they in partnership with reputable leaders in the cabling industry. You can also check out the companies’ references for past clients so you can get a bit of feedback about them; if you hear mostly good things, then you have a keeper in your hands.

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People new to wireless computing often confuse WiFi technology with cellular phone technology. The wireless capability built-into laptops is known as WiFi, and is defined by the IEEE standard for networking,

Wireless Networking Services

Wireless Networking Services

(802.11b/g/n and sometimes y), where “b” is an older, slower standard, and “g” is the most widely used. Faster and more powerful versions, “n” and “y” have been defined for some time but were only implemented in laptop hardware very recently. WiFi technology relies on low power transceivers built-into both the laptop and the modem/router that brings high speed Internet into your home or workplace. WiFi may also be transmitted through stand-alone routers or repeaters (access points) that are hard wired to a high speed network. The range of the current WiFi networks is very low, on the order 100ft (30m) within a structure, depending on the construction, and not more than a few hundred feet (100m) in the open air.

Not surprisingly, the first problem most new laptop owners encounter with trying to connect to a wireless network is that their WiFi has inadvertently been switched off. The next most common problem is that the signal strength is too weak to hold a connection. This can be extremely confusing if the network is working fine for a person sitting at the next table, but that laptop might have a more sensitive receiver, be set in just the right location, or even be accessing a different network. When you’re troubleshooting a wireless connection, it makes sense to get as close to the router as you can, certainly in the same room if it’s in your own home, so you can eliminate signal strength as a possible issue.

If you are facing any wireless connectivity issue feel free to contact your trusted nationwide IT services provider for any technical assistance

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