Archive for 'Onsite IT Support'

Multi-Location IT Service Providers

Multi-Location IT Services

Many IT Departments struggle with managing multiple locations nationally and internationally forming a demand for a multi-location onsite IT services provider that acts as a single source point-of-contact (POC), offering a wide array of onsite computer, networking, and data communications services in an ongoing day-to-day support capacity and as their IT infrastructure continues to develop over time.

Some of the ongoing operational onsite IT functions that need to be addressed are:

  • Ad-hoc break-fix computer and networking services (this ranges from very simple computer repair, installation, and maintenance services such as hard drive, tower and monitor swaps, and actual computer repair to printer repair and more complex networking issues such connectivity issues, switches/racks/patch panels/firewall/routers and access points that are offline or need to be installed, reconfigured, moved, maintained and cabling may need to be re-run or re-terminated)
  • Server installation and maintenance
  • Wireless networks, smart buildings – installation, maintenance, and expansion
  • Low-voltage data cabling services: Adding new cable runs within and office, upgrading cable (e.g. all types of Cat5 & Cat6 cable and Fiber Optics), new location hardware layer installation and maintenance
  • Telecommunication services: Maintenance of existing (analog or VoIP) phone system. Programming of phone systems when there may be a glitch and installation of new/upgraded phone systems (e.g. when moving from analog to VoIP)
  • A/V (audiovisual) equipment such as TV’s, interactive whiteboards (e.g. Smartboards, Team boards, etc.), video projectors, sound systems (including XM radio systems), surveillance systems, etc. installation and maintenance
  • Project management for upgrades (e.g the recent Windows 7 upgrades that many companies have already done or in the process), new site builds, office moves and relocations, company and new site acquisitions (e.g. site surveys and then conforming the new locations to company standards) and mergers
  • IT staffing for longer engagements such as part or full-time help desk support, data center management, short or longer-term projects…

There are some multi-location IT service providers for low voltage cabling, however, one of the pain points we have recognized is the need for dedicated account managers and redundancy for the dedicated IT services account managers in case the primary account manager is unavailable (personal day, vacation, etc). At A+ Mobile Techs we have developed a system whereby we assign dedicated account managers from the beginning of a business relationship that truly gets to know a client’s staff, general operations, and of course their IT infrastructure (hardware, software, service call workflow, operations, etc).

Another of the pain points we have recognized over time and addressed is the need for the dedicated and support account managers to actually be at least Level 2 to Level 3 technicians with years of proven field experience, excellent oral and written communications skills, be superbly organized, reliable, highly educated, excel in fast-paced environments and overall just easy to work and get along with (good people). These are qualities that we as a company look for when hiring account managers. When providing account managers to clients that are also technicians, we are able to minimize the amount of ticket escalation due to technical issues or other related technical problems that otherwise we may have to escalate within our clients’ organizations. This not only cuts down on the workload for our clients, but it speeds up resolution times increasing efficiency, and ultimately saves money!

Additionally, when selecting a multi-location On-Site IT Support provider with a dedicated account manager, there are many other benefits that speed up a time to resolution such as ticket or work order routing and time until the technician is onsite. Lastly, when it comes to invoicing and payments, by receiving only one bill from one IT service provider, the time you spend to review the invoice (your IT department) and your accounts payable department will not have to spend nearly as much time processing payments – and if there are any questions they do not have to make multiple calls/emails, just one – which of course saves time and time is money!

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Commercial On-site IT Services spaces (e.g. data closets, server rooms) typically use an elevated flooring system for the server racks. This enables intensive cooling to be expelled through space under the floor to cool the servers, switches, routers, etc. Cabling between the many devices and to the users runs through this open floor layout. This by definition is a Plenum Air space and requires Plenum Rated Cable. On-site IT Support.

If there is no wall or ceiling return air grate; look closely at your fluorescent lighting fixtures to see if there is a gap around the edge of the fixtures and put your hand over the gap and you can feel the air movement. Obviously, your air conditioner should be running at the time! The lack of wall or ceiling return air grates is usually a sure sign that you require Plenum Rated Cable. If you have a large wall or ceiling return air grate; remove and see if there the air is channeled through sheet metal ducting. If there is no sheet metal duct; just the open ceiling or wall space, then you are required by law to use Plenum Rated cable.

How should the data cabling get installed?

Different companies have different needs, and this is also the same with structured cabling systems. So during your consultation with your chosen on-site data cabling services, you need to ascertain that they know your company’s particular needs and expectations; and they should also be aware of the local ordinances regarding the kind of project they will be undertaking.

This is an important issue related to the chemical composition of the cable and your building‘s construction, especially when it comes to your small business phone system and low voltage data/audio cabling.

Since both you and the Fire Department don‘t want you to die from breathing in toxic fumes from your cabling, the code requires Plenum Rated cable installed through any plenum air return space. Our Installation Team is required to run Plenum Rated cable if they determine the air space is not ducted.

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For more than a decade A+ Mobile Techs, a Nationwide IT services company has been offering on-site IT services to businesses consisting of data (network) and voice (telecom) IT infrastructure support services along with Home Office Setup support locally at the multinational level. For all nationwide areas, we have successfully managed and executed hundreds of support tickets involving new site launches, site relocations, site acquisitions, on-going IT support services, data cabling services, telecom services, general computer support services, networking services, and IT outsourcing to name a few areas of expertise.

When any business opens there is always an initial IT infrastructure installation, and unless you have local IT staff or your company is sending onsite technicians, you have to find a local company that can ensure that the voice and data topography of your network is being set up correctly, giving you the functionality you require and will be available for break-fix/ad-hoc and project type ongoing future support.

Huge demand for better technology and services surrounding the available technologies in the greater Phoenix area is evident. Many local businesses have expressed their need and demand for best-in-class internet, along with voice and data communications services. This of course includes ongoing sustainability of their voice and data networks including their computers hardware, software, network security, printers, phones, and any other networkable devices that allow them to do business as usual and operate at max efficiency.

Some of the typical support services we offer to our customers in greater Phoenix onsite computer services are:

  • On-site IT Support near me
  • Computer Networking Services
  • Network Design and IT Consulting
  • Low-Voltage Data Cabling Services (Cat5, Cat6, Fiber, etc.)
  • IT Network Wiring
  • Wireless Networking Services (WiFi networks)
  • Computer and Networking Hardware Installation and Maintenance
  • Wireless Device Installation and Maintenance
  • Printer Networking and Printer Repair / Maintenance
  • Voice / Telecom Services
  • A/V Setup and Installation including Projectors, TV’s, Sound Systems, etc.
  • Security and Surveillance System Installation and Maintenance

We look forward to continuing to support local and branch businesses throughout greater Phoenix and all of Arizona in 2020 and many years to follow.

For more information,  please contact A+ Mobile Techs at 1-866-417-3945 or through our on-site IT support website page on any one of our websites. Thank you.

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When it comes to signing on a professional tech installation Onsite IT Support company it is necessary to know what type(s) of training the technicians have undergone. This is important for many reasons, the main one being that you can rest self-assured knowing these professionals are prepared for any type of situation that can occur during the installation process. IT network installation

Certified Technicians
Not only will you be getting quality service and products for your   business, you will also be getting them installed properly to   industry standards. A+ Mobile Techs offers Onsite IT Support.

It is a training course that gives employees the skills and knowledge
needed to practice safety procedures at all times. The course covers just about every type of safety concern including health hazards, personal protective equipment, fire protection, stairways and ladder safety and much more.

The certification is not required everywhere, but is highly recommended. Some states like Nevada, Missouri and New York require construction and installation companies to have all of their employees obtain a certification. Especially when running low-voltage data cabling services.

When you choose to use A+ Mobile Techs as your choice tech provider, you can rest assured knowing that if anything goes wrong during the installation process, our technicians will know how to properly handle it. 

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