Archive for 'Virus Removal Services'

As experienced computer technicians, we have a lot of experience surrounding the old topic of virus removal (now more frequently referred to as malware: malicious software), and have assisted thousands of customers since 2002 with malware removal from both home and business level computer users.

Virus Removal in Boston

Virus Removal

We get calls and emails daily regarding computer viruses from troubled individuals that want to know what they can do to remove the virus(es) and spyware, or better put, malware (malicious software) from their computer. Our initial reaction is always to ensure their immediate security, so we ask them questions like:

“Is your machine powered on and are you connected to the internet?”

–>We ask this to ensure that the virus is not transmitting their personal data back to its host (the hacker that wrote the malware application). If so, we ask them to at least disable their internet connection by unplugging their Ethernet cable from either their PC or the Router, and if, god forbid, they are still using dial-up, then disconnect the phone line from their PC. This precautionary action will terminate their connection to the internet and cease any possible communication between the virus/malware and their host.

“What are you running for security software? If yes, is it a free version or paid version, and is your license current?” (e.g. anti-virus, anti-spyware, firewall, etc. software such as AVG, Norton, Avast, Panda, McAfee, CA, etc.)

–> This helps us determine how badly their machine is infected. Let’s face it, none of these security software are infallible, but we try to put our best foot forward when protecting our networks, data and PC’s. If they tell us that they are not running any security software or it has expired, we know, right off the bat, that the machine is swimming with many viruses.

“Are you able to get online?”

–> This helps us determine whether or not a remote session would even be possible, or do we need to physically possess the computer to conduct a proper virus removal. It also helps us determine how badly the viruses have infiltrated the computer.

Computer Virus Removal

Computer Virus Removal

A PROPER virus removal….hmm…that brings us to the theme of this blog post. Every kid out there with a screw driver and a computer that thinks they know even a little about computer repair, is on the web advertising his or her services (mostly on Craigslist.com and Google/Yahoo & Bing Maps since it is free to advertise there) claiming that they are some kind of expert: BUYERS BEWARE!

  • They undercut the market since they do not have any company overhead such as insurance payments and in many cases personal and/or commercial rent/utilities, etc.
  • They don’t have any technical certifications and/or very little field experience beyond their own PC’s
  • Most of which are still in high school or just barely graduated (if they graduated at all), and even more have zero college or formal education, and definitely no technical training.
  • They don’t carry any sort of insurance, so when they botch the job and lose all your data you as a consumer have zero recourse.
  • Most importantly: They don’t truly understand Virus Removal and how to do it correctly!
Buyer's Beware

Buyer’s Beware

We as a company are constantly interviewing technicians and looking for the best of the best technicians. As such, we have a pretty steady flow of resumes coming in through our IT Jobs recruitment. and we personally review each and every one of these resumes – most of which get tossed out. Occasionally we do receive resumes that look promising and merit at least an initial investigatory phone call – which I myself place. When conducting these initial interview calls, we begin to drill down on the technical aspects of computer repair and networking as a start to begin to judge what the candidates’ true technical knowledge and experience are, and one of the first topics we discuss is virus removal.

10 times out of 10, the candidate will state that they really understand virus removal and it is no problem for them. Then, as the conversation continues, and we ask them to walk us through a typical virus removal process and we discover about 9.5 times out of 10 that the candidate really doesn’t get how to do a simple, or a complex (or thorough) virus removal. It is not as simple as most people think. Typically unless someone has been trained by a technician who really knows what they are doing, they themselves really don’t know the proper tools to use, or how to use them correctly (e.g. the anti-virus software that really work, how to effectively use a hard drive adapter kit so you don’t boot into windows but can read the drive and run virus scans, how to use Safe Mode and Safe Mode with Networking effectively to ensure success, etc.)

Even more importantly, most don’t get that we first and foremost have to be concerned with any sensitive data on the customer’s hard drive as a priority to recover, and then worry about the virus removal process. For most customers the data on their hard drive is a priority. As such, we always prioritize the data recovery and include questions surrounding this topic in our list of questions when we are “getting our arms around” the problem initially.

Lastly, most techs out there will only run one (or perhaps) two anti-virus applications on a computer, find some viruses, remove them, and then think they are all done – when in fact, they have only removed a minority of the malware on the hard drive and most likely still have some remnants of the malware, which are most likely to return in some fashion. These are the techs that will tell you they can do a virus removal in an hour or two. To truly do a thorough cleaning of a hard drive the proper way, you must run at least 4+ applications on your hard drive – which brings me back to the point that to do a proper virus removal takes anywhere from at least 3 hours, to as long as 24 hours depending on the depth of infection, how many files are on the hard drive and how powerful the machine is from a hardware standpoint.

We also recommend running a registry cleaner software such as RegCure to help optimize your PC’s performance and cut down on possible registry errors.

Feel free to call us to answer any questions you have – no obligation for free advice: 1-866-417-3945. It is our goal to help you achieve the peace of mind over your computer system, and the computer services company that assists you with your home or business IT infrastructure.

Technology to Relax

Technology to Relax…

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IT Outsourcing

It is already hard to run your own startup company, and it becomes even more difficult when your computers do not want to cooperate; only then will you know the importance of IT staffing. These days, even the smallest of businesses are using computers in their day-to-day operations; it is actually inconceivable to actually want to run any kind of business nowadays without using any kind of computing device. Even though computers do make life easier, they can also make it seem like hell when they suddenly seize up and refuse to function normally – this is where IT professionals come into play.

Most of the large companies actually have teams of IT experts whose job is to keep all of the computers in their offices running smoothly; without them there would be chaos whenever a couple of computers would go on the fritz. Now, going back to you and your startup company; as of now, you may not have much in terms of a budget to hire your own IT staff, what do you do now?

IT Staffing

If you cannot afford to hire an IT expert to be part of your team (their salaries are actually pretty steep) then the next best thing that you can do is to get the services of IT outsourcing companies. These companies will be the ones to supply you with the necessary staff, who will then provide you with the services that you need. It’s like having your own IT personnel, but you do not have to worry about their wages and benefits, and most importantly, you do not have to invest the time to search and hire valid people for the position.

The way IT outsourcing works is that you get in touch with the company and tell them your IT needs, and they will provide you with several options on how you can proceed. You can either ask for their help for a specific project or for just a certain amount of time, or you can ask for someone to be placed under your direct supervision, but technically, is not your employee but that of the agency.

The great thing about IT staffing is that you can get the same kind of quality service without going through all the hassles of hiring a permanent employee for your company. You no longer need to worry about technical problems causing your operations to come to a screeching halt; with the help of IT outsourcing

agencies you can breathe easy once again.

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National IT Services

Not everyone knows what to do when their computer suddenly goes on the fritz, and what’s even sadder is that there are some who think that the best thing to do is just buy a new one. Computers are not cheap, and if you run your own company and you use computers on a daily basis, then constantly replacing malfunctioning units will run your business to the ground. Thankfully there are national IT services whose job it is to help keep your company moving forward. What kind of services do these companies offer, you wonder?

Basic Maintenance and Repairs

What most people do not realize is that most computer malfunctions can be fixed within minutes; that is, if you know what to do. Nationwide IT services make it their business to know what it is wrong with your computers and what the best approach to fixing them is. For instance, if your computer would not even boot up, the usual culprit is the Random Access Memory (RAM) chip inside, and if you just clean the contact points and your computer will be ready to go in no time. Unfortunately though, not all problems are that easy to fix, there will be times when you need the help of professionals to even figure out what is wrong with your computers.

Security

These days, companies are no longer using plain old paper for saving their documents; they keep digital copies of all the important documents and correspondences in the hard drives of their computers. Now, even though most computer networks are relatively safe, there are some unscrupulous individuals who would like nothing more than to get their hands on your important files, and maybe even wreak havoc over your office network. To prevent such attacks, you need the expertise of professional IT services to provide you with cutting edge security programs and systems so your company would not be an easy target for online attackers.

File Recovery

Have you ever mistakenly deleted an important file from your computer? You may think that it is gone forever, never to return, but IT professionals beg to differ. Even when you erase a file from your hard drive, there is still a “shadow” of it left, and if you know what to do, you can recreate the lost file.

These are only some of the things that you can expect when you hire the services of nationwide IT services, so you really should consider trying them out for yourself; odds are, you might not even know that you actually need their help right now.

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If you are a small business owner then surely you know the value of a good national computer services and the benefits they can bring to your daily operations. Small companies like yours do not have the same kind of resources that big players have, you can only hire a few essential employees, and you may not have enough room in your payroll for even one IT expert. Fortunately, there are IT outsourcing companies out there who can provide excellent general computer repair and maintenance services so you do not have to hire a fulltime computer specialist.

You may know by now that IT professionals and the services they provide do not come cheap; you need to pay them a substantial rate if you want them to work for your company full time. Unfortunately, most small businesses cannot afford to pay the salaries of top-notch IT experts, but they just cannot let their computers and the valuable data they contain go to waste because of technical problems. If you are like most self-respecting business owner and you value your company’s computers then you should look into getting the services of good nationwide computer services.

With the help of these IT outsourcing companies, you can get the services of an IT expert without having to hire them full time. You only need to pay them on a per-case basis. This is great news for small business owners such as yourself because you can get high quality service at a reasonable price. You only need to pay for the services of an IT expert whenever you need it. This type of set up is much more favorable for a small company like yours who does not have that much when it comes to a budget but still needs someone to help take care of your IT needs.

In this day and age, it is foolish to assume that you can run a business without using computers; and you are even more foolish if you think that your computers will not run into any problems in the near future. If you want your business to operate without too many downtimes due to technical complications, and still manage to keep your company’s expenses within acceptable limits, then you need the help of nationwide computer services. With their assistance, you will have a team of IT experts on call and ready to respond whenever you need them to.

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You clicked on an online banner by mistake, or you opened an email from an unknown sender, these and many more could cause your computer to get infected with malware; and it only gets worse when you do this on a computer connected to your office’s network. When one computer in a network gets infected with spyware or computer viruses, it is only a matter of time before every computer in your office gets infected. To prevent massive downtime and a lot of wasted money, you should get professional virus and spyware removal done on your computers.

When any kind of malware infects a computer you can be sure that you are in trouble. There are viruses that can corrupt your hard drive, rendering it completely useless, and all of the data it contained will be irrecoverable. And then there are spyware programs that will copy all of your passwords and important information, making it easy for someone to steal your identity and ruin you financially. These threats are real, and if you take a nonchalant stand against them then you have already lost.

If you own a multi-million dollar business conglomerate then odds are you already have a team of IT experts that will handle any computer-related threats. But what if you only have a handful of employees and none of them can be considered as “experts” when it comes to IT? Would you just resign to your fate and let your computers and the precious data they contain to completely vanish without a trace? Fortunately for you, there are plenty of companies out there who can help you when your precious company computers are at risk of getting completely destroyed from the inside.

You may think that you would not need any spyware or virus removal services because you already have an antivirus program installed in all of the computers in your network, but you thought wrong. There are hundreds of thousands of different malware programs out there, and they are multiplying even now, and not even the best antivirus program can protect you from all of them. Computer virus and spyware removal experts know how to track down what kind of malware they are dealing with, and they also know what kind of action they need to take get rid of the problem. If you value your computers and the precious data they contain, you should partner up with a good IT services provider as soon as you can.

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