Tag: IT account management

People attach sentimental value to almost anything that they feel changed their lives, and that includes even the most mundane of objects, like the old-fashioned analog landline phones. Most business owners just love using their trusty old landlines mainly because it is familiar, and they have already mastered its uses. Unfortunately, with all of the demands of the modern business world, the poor analog phones with their somewhat limited capabilities are struggling to keep up; this is where VoIP comes into play.

Global IT Services

Global IT Support

To convince you to switch on over to VoIP, here are some of the benefits that you can expect:

Crystal Clear Calls – The great thing about VoIP is that they use the same high bandwidth cable system that is used to connect to the internet, and this provides an almost perfect voice transmission. This is why national IT services are heaven-sent; now you can get quality IT personnel without all the usual hassles attached to them.

Cheap Long-distance Calls – How much do you pay for your long distance calls on your landline phone, around a couple of dollars a minute? Regardless of the poor call quality of landline telecommunications services, they still charge an arm and a leg for their services. Not only are landline long distance calls expensive, they are also unreliable, what with all the complaints about dropped calls and crossed lines. When you make the switch to use VoIP you can make overseas calls to other VoIP phones and you do not need to pay extra. Just think about the thousands of dollars that you can save every year and how productive your company will be because you can coordinate with your suppliers easily, even if they are halfway across the globe.

Bonus Features – What kind of features does your analog phone have? Does it have speed-dialling, or maybe you even have caller ID and call waiting features? Now, if you are not really looking for a permanent member of your staff, multi-nation IT services can still be of help. You can actually hire an IT professional for just a limited amount of time. With VoIP you have access to a whole multitude of uses, from getting your office voicemail through your email account, video conferencing; this means you can hold online video meetings with several other people even if you are in different states or even countries for that matter.

These are only a couple of the things that your company is missing out on, so you really should consider replacing your old, antiquated landline and go for the much more efficient and feature-packed VoIP telecommunications solutions.

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Global IT Services

Onsite IT Support

Onsite IT support for businesses that already have a nationwide (in USA) and/or global reach, there is an increasing demand for better, faster and more reliable data and voice communications networks. All of these networks are based upon a design that has many components and moving parts – all of which encompass the IT infrastructure from the low-voltage data cabling (Cat5, Cat6, Fiber Optic, coaxial, etc.) through the network hardware and software for any organization which ultimately have to be put in place and managed by live technicians, not just robots and scripts. Then once is place, there is a certain amount of automation that takes place, of course, why else would be have all these advanced systems if they did not make our business practices more efficient, cost effective and ultimately saving us time and money.  Still there is a need for boots on the ground IT techs at one’s business locations.

However, we still need the primary IT Services resource to make this all come together: Human beings. In the information technology world, for all the cash that large companies drop on hardware and software, still the most important asset remains to be their human assets – after all, we are not in the Matrix where machines run everything…yet.

In IT services there is a certain type of skill set required to pull all of your human assets together to manage large scale IT deployments that requires more than just account management skills. The need for level 1 (L1 being the lower level technicians) through level 3 (L3 being the most advanced technicians) that are not just the stereotypical “geek” types, but also have excellent oral and written communication skills, accompanied by proven technical knowledge, dependability and organizational skills are the ideal personnel for this account and/or project management positions. Finding these person(s) can be tricky.

Global IT Services

This can get extremely tricky and quickly develop into a logistical (and costly) nightmare if not managed correctly while anticipating future growth.  Many organizations still have multiple companies servicing their different locations which again can only add to the overall management costs and confusion.

As a multi-location IT support services company, A+ Mobile Techs™ (formerly A+ Mobile PC Doctors™) have been refining this practice of multi-location single source POC (point-of-contact) account management for over a decade. We have dedicated account managers that are at least Level 2 to Level 3 technicians with the required skill sets to act as more than just technicians, while at the same time knowing the technical details of any given project and the IT infrastructure of their clients on a technical level so when one of our field technicians calls in and may need additional tech support, we can provide it without escalating a ticket to our clients and in many cases are able to resolve any issues and move on.

The amount of time and money (and headaches) this save our clients is enormous. Additionally, the fact that you do not have to pass through a customer service rep to get to technical support since we are all techs makes our methods vastly more efficient.

From basic onsite computer services to more advanced business level IT services, we offer a wide array of data communications and network services such as break-fix, helpdesk support, data center management, computer networking, low-voltage data cabling, POS system installation and management, telecom services and solutions and more.

For more information about our National Computer Services or Global Computer Service offerings, please contact us at 866-417-3945.

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For more than a decade A+ Mobile Techs,  a Phoenix IT services company has been offering greater Phoenix IT services to businesses consisting of data (internet) and voice (telecom) IT infrastructure support services.  In the greater Phoenix area we have successfully managed and executed on hundreds of support tickets involving new site launches, site relocations, site acquisitions, on-going IT support services, data cabling services, telecom services, general computer support services, networking services and IT outsourcing to name a few areas of expertise.

11-data-cabling-servicesWhen any business opens there is always an initial IT infrastructure installation, and unless you have local IT staff or your company is sending onsite technicians, you will have to find a local company that can ensure that the voice and data topography of your network is being setup correctly, giving you the functionality you require, and will be available for break-fix/ad-hoc and project type ongoing future support.

A huge demand for better technology and services surrounding the available technologies in the greater Phoenix area is evident. Many local businesses have expressed their need and demand for best in class internet, along with voice and data communications services. This of course includes ongoing sustainability of their voice and data networks including their computers hardware, software, network security, printers, phones and any other networkable devices that allow them to do business as usual and operate at max efficiency.

Offering Phoenix onsite computer services in the city of Phoenix, AZ and the surrounds towns of Anthem, Avondale, Buckeye, Carefree, Cave Creek, Chandler, Fountain Hills, Gilbert, Goodyear, Maricopa, Mesa, Paradise Valley, Peoria, Queen Creek, Scottsdale, Sun City, Surprise and Tempe – to name several – has been a focus of A+ Mobile Techs for more than a decade and as local residents as well, we have experienced the explosive growth over the past 20 – 30 years from a time when dirt roads, little to no stoplights and very little enforcement has changed to a flourishing metropolis.

Some of the typical support services we offer to our customers in greater Phoenix onsite computer services are:

  • Onsite Computer Services
  • Computer Networking Services
  • Network Design and IT Consulting
  • Low-Voltage Data Cabling Services (Cat5, Cat6, Fiber, etc.)
  • Wireless Networking Services
  • Computer and Networking Hardware Installation and Maintenance
  • Wireless Device Installation and Maintenance
  • Printer Networking and Printer Repair / Maintenance
  • Voice / Telecom Services
  • A/V Setup and Installation including Projectors, TV’s, Sound Systems, etc.
  • Security and Surveillance System Installation and Maintenance
  • Multi-Site Management IT Services
  • IT Outsourcing (helpdesk, data center maintenance, network engineering, etc.)
    Phoenix IT Services for Businesses

    Phoenix IT Services for Businesses

    We look forward to continuing to support local and branch businesses throughout greater Phoenix and all of Arizona in 2015 and many years to follow.  For more information,  please contact A+ Mobile Techs at 1-866-417-3945 or through our Contact Us page on any one of our websites. Thank you.

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National IT Services

National IT Services

Businesses these days rely on computers to make their day to day operations much easier; in most cases the computers is actually required for them to do all of their tasks. Because of their importance, and their costs, company computers must only be serviced and maintained by IT professionals. And, when it comes to National IT services, there are actually several options you can choose from: hiring a full-time IT expert, getting services on an “as per needed” basis, or opting for a managed service provider. You need to think carefully which one of the available IT options is the best for your company’s needs.

To help make your decision a bit easier, here are some of the advantages and disadvantages of each IT services options:

Hiring Permanent IT Personnel

One of the biggest benefits of having your own IT technician is that you do not have to wait long for repairs and maintenance since the technician is already in the company. The downside to having your own in-house computer technician is that you still have to pay him/her for downtime. Think about this; how many times in a month do any of your computers break down? If the number is quite low, then you might want to reconsider getting an IT expert on your company payroll; he/she won’t have too much to do around the office anyway.

“As per Need” Basis

This is when you only get the help of nationwide IT service professionals when your computers are in trouble. The great thing about this option is that you only need to pay for services rendered, which is actually cheaper than hiring a full time technician. On the other hand, if there is an urgent task that need to get done, you have to wait for the technicians to come to your aid, and sometimes they will not be able to respond to your request immediately because they have other tasks at hand.

Managed Service Providers

These services are a combination of the previous two options; they will offer you contracts (monthly, quarterly, or annual) and they will provide you services similar to having your own in-house IT experts. Although this kind of IT service is not as cheap as getting them on a “per need” basis, it does give almost the same kind of assurance as having a full-time technician.

You need to weigh the pros and the cons when choosing Nationwide IT services because there is actually no such thing as “the best one”, the best that you can do is find the one that is perfect for your particular needs.

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Welcome to our IT services blog.  In this blog you will find posting related to onsite IT services such as IT network infrastructure, Multi-location management for IT managers, IT account management with a focus on best practices for efficiency and cost savings.

A+ Mobile Techs sponsors this blog and it is meant to be informative and helpful, providing insight we have gained through years of servicing, maintaining, installing and consulting small to large businesses’ IT networks including data cabling / network wiring (low-voltage data cabling), network hardware and software installation and maintenance, and effective solutions to manage single or multiple locations where there may be little to no IT support onsite – this is where we can bring tremendous value through outsourcing temporary (long and short-term) IT consultants that we provide.

We hope you enjoy our postings and look forward to your questions and comments and will try to answer any computer questions you ask in a timely fashion.

Thank you.

A+ Mobile Techs
Nationwide IT Services Provider

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