Tag: low-voltage data cabling

Multi-Location IT Service Providers

Multi-Location IT Services

Many IT Departments struggle with managing multiple locations nationally and internationally forming a demand for a multi-location IT service provider that acts as a single source point-of-contact (POC), offering a wide array of onsite computer, networking and data communications services in an ongoing day-to-day support capacity and as their IT infrastructure continues to develop over time.

Some of the ongoing operational onsite IT functions that need to be addressed are:

  • Ad-hoc break-fix computer and IT networking services (this ranges from very simple computer repair, installation and maintenance services such as hard drive, tower and monitor swaps, and actual computer repair to printer repair and more complex networking issues such connectivity issues, switches/racks/patch panels/firewall/routers and access points that are offline or need to be installed, reconfigured, moved, maintained and cabling may need to be re-run or re-terminated)
  • Server installation and maintenance
  • Wireless networks, smart buildings – installation, maintenance and expansion
  • Low-voltage data cabling services: Adding new cable runs within and office, upgrading cable (e.g. all types of Cat5 & Cat6 cable and Fiber Optics), new location hardware layer installation and maintenance
  • Telecommunication services: Maintenance of existing (analog or VoIP) phone system. Programming of phone systems when there may be a glitch and installation of new/upgraded phone systems (e.g. when moving from analog to VoIP)
  • A/V (audio visual) equipment such as TV’s, interactive whiteboards (e.g. Smartboards, Teamboards, etc.), video projectors, sound systems (including XM radio systems), surveillance systems, etc. installation and maintenance
  • Project management for upgrades (e.g the recent Windows 7 upgrades that many companies have already done or in process), new site builds, office moves and relocations, company and new site acquisitions (e.g. site surveys and then conforming the new locations to company standards) and mergers
  • IT staffing for longer engagements such as part or full-time help desk support, data center management, short or longer-term projects…

There are some multi-location IT service providers, however, one of the pain points we have recognized is the need for dedicated account managers and redundancy for the dedicated IT services account managers in case the primary account manager is unavailable (personal day, vacation, etc). At A+ Mobile Techs we have developed a system whereby we assign dedicated account managers from the beginning of a business relationship that truly get to know a client’s staff, general operations, and of course their IT infrastructure (hardware, software, service call workflow, operations, etc).

Another of the pain points we have recognized over time and addressed is the need for the dedicated and support account managers to actually be at least Level 2 to Level 3 technicians with years of proven field experience, excellent oral and written communications skills, be superbly organized, reliable, highly educated, excel in fast-paced environments and overall just easy to work and get along with (good people). These are qualities that we as a company look for when hiring account managers. When providing account managers to clients that are also technicians, we are able to minimize the amount of ticket escalation due to technical issues or other related technical problems that otherwise we may have to escalate within our clients’ organizations. This not only cuts down on the workload for our clients, but it speeds up resolution times increasing efficiency and ultimately saves money!

Additionally, when selecting a multi-location IT services provider with a dedicated account manager, there are many other benefits that speed up time to resolution such as ticket or work order routing and time until the technician is onsite. Lastly, when it comes to invoicing and payments, by receiving only one bill from one IT service provider, the time you spend to review the invoice (your IT department) and your accounts payable department will not have to spend nearly as much time processing payments – and if there are any questions they do not have to make multiple calls/emails, just one – which of course saves time and time is money!

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In the world of low-voltage data cabling services, the undisputed ruler, at least for now, is the Cat5e cable. This type of cabling is the one being used in most modern offices these days because unlike the outdated Cat5, the Cat5e can make full use of today’s high speed DSL connections. But the days of the Cat5e as the king of the hill may be numbered because a new contender is starting to gain popularity, the Cat6 cable.

computer services nationwide

Low-Voltage Data Cabling Services

Cat6 (or Category 6) cable, like the Cat5e, is a twisted pair cable that is used for data transmission. Many IT Departments struggle with managing multiple locations nationally and internationally forming a demand for a multi-location IT service provider that acts as a single source point-of-contact (POC), offering a wide array of onsite computer, networking and data communications services in an ongoing day-to-day support capacity and as their IT infrastructure continues to develop over time.

All of these networks are based upon a design that has many components and moving parts – all of which encompass the IT infrastructure from the low-voltage data cabling (Cat5, Cat6, Fiber Optic, coaxial, etc.) through the network hardware and software for any organization which ultimately have to be put in place and managed by live technicians, not just robots and scripts. But these days, telecommunications companies are starting to roll out the 10GBASE-T connections; these are basically internet connections that have blazingly-fast speeds of up to 10Gbps. With gigabit internet already straining the capacity of Cat5e cables, newer, much more efficient cabling is needed, and this is where Cat6 cables come into play.

Besides increased data transmission capabilities, Cat6 and Cat6a (augmented Cat6) has thicker and better insulation. This thicker covering is much better in preventing crosstalk and improves performance of the cabling. Although the thicker insulation makes the Cat6 and Cat6a more efficient, they do have a downside to them.

Thicker cables mean a lesser number of Cat6 cables can fit in the same amount of space as Cat5e. Switching the cables in your network from Cat5e to Cat6 cables will require a full re-installation because the allowable crush factors in existing cable supports used for Cat5e will not be suitable for the more robust Cat6. Another reason why most people are still not clamoring for Cat6 data cabling services is because not only will they need to replace the cabling, they also need to replace their routers, switches and other hardware to ones that can support 10-gigabit transfer speeds. The good news is that since the size of the cables are relatively the same, you can still use the same connectors as in your regular Cat5e cables in your newer Cat6; so even if you are using these robust cables, you can still use your old hardware while you are waiting for 10-GBASET connections come your way.

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Computers have become a huge part of life globally, in most cases both at home and at work. For most people, being without it, it would be a hard life to imagine and live, and would certainly be a life which is less efficient and informed. With computers playing an important role in all our lives, it becomes crucial to do whatever we can to keep them running efficiently.

Global IT Computer Services

Global IT Computer Services

Ιf you have a warehouse and you are facing major problems in disposing off the debris of the warehouse on a regular basis, you cаn just give a waste container hire agency a call and services and tell them tҺe amount of garbage piled up within your business premises. This is why national IT services are heaven-sent; now you can get quality IT personnel without all the usual hassles attached to them.

A top efficiency PC tends to feature high processing speeds and a whole lot of RAM. All use copycat elements as a result of Apple, like different major producers, would not supply authentic elements or restore manuals to anyone however authorized service partners. This is important because if the vendor does not have the latest facilities, they will not be able to offer toρ-class IT support to theіr client.

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Now, if you are not really looking for a permanent member of your staff, multi-nation IT services can still be of help. You can actually hire an IT professional for just a limited amount of time. If your company is still in the start-up stages, you may not have enough in your coffers to afford paying the salary of a computer technician or network administrator, then hiring one for three months at a time is perfect; not only will you get the kind of tech support your company needs, you will also save thousands of dollars.

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People attach sentimental value to almost anything that they feel changed their lives, and that includes even the most mundane of objects, like the old-fashioned analog landline phones. Most business owners just love using their trusty old landlines mainly because it is familiar, and they have already mastered its uses. Unfortunately, with all of the demands of the modern business world, the poor analog phones with their somewhat limited capabilities are struggling to keep up; this is where VoIP comes into play.

Global IT Services

Global IT Support

To convince you to switch on over to VoIP, here are some of the benefits that you can expect:

Crystal Clear Calls – The great thing about VoIP is that they use the same high bandwidth cable system that is used to connect to the internet, and this provides an almost perfect voice transmission. This is why national IT services are heaven-sent; now you can get quality IT personnel without all the usual hassles attached to them.

Cheap Long-distance Calls – How much do you pay for your long distance calls on your landline phone, around a couple of dollars a minute? Regardless of the poor call quality of landline telecommunications services, they still charge an arm and a leg for their services. Not only are landline long distance calls expensive, they are also unreliable, what with all the complaints about dropped calls and crossed lines. When you make the switch to use VoIP you can make overseas calls to other VoIP phones and you do not need to pay extra. Just think about the thousands of dollars that you can save every year and how productive your company will be because you can coordinate with your suppliers easily, even if they are halfway across the globe.

Bonus Features – What kind of features does your analog phone have? Does it have speed-dialling, or maybe you even have caller ID and call waiting features? Now, if you are not really looking for a permanent member of your staff, multi-nation IT services can still be of help. You can actually hire an IT professional for just a limited amount of time. With VoIP you have access to a whole multitude of uses, from getting your office voicemail through your email account, video conferencing; this means you can hold online video meetings with several other people even if you are in different states or even countries for that matter.

These are only a couple of the things that your company is missing out on, so you really should consider replacing your old, antiquated landline and go for the much more efficient and feature-packed VoIP telecommunications solutions.

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Global IT Services

Onsite IT Support

Onsite IT support for businesses that already have a nationwide (in USA) and/or global reach, there is an increasing demand for better, faster and more reliable data and voice communications networks. All of these networks are based upon a design that has many components and moving parts – all of which encompass the IT infrastructure from the low-voltage data cabling (Cat5, Cat6, Fiber Optic, coaxial, etc.) through the network hardware and software for any organization which ultimately have to be put in place and managed by live technicians, not just robots and scripts. Then once is place, there is a certain amount of automation that takes place, of course, why else would be have all these advanced systems if they did not make our business practices more efficient, cost effective and ultimately saving us time and money.  Still there is a need for boots on the ground IT techs at one’s business locations.

However, we still need the primary IT Services resource to make this all come together: Human beings. In the information technology world, for all the cash that large companies drop on hardware and software, still the most important asset remains to be their human assets – after all, we are not in the Matrix where machines run everything…yet.

In IT services there is a certain type of skill set required to pull all of your human assets together to manage large scale IT deployments that requires more than just account management skills. The need for level 1 (L1 being the lower level technicians) through level 3 (L3 being the most advanced technicians) that are not just the stereotypical “geek” types, but also have excellent oral and written communication skills, accompanied by proven technical knowledge, dependability and organizational skills are the ideal personnel for this account and/or project management positions. Finding these person(s) can be tricky.

Global IT Services

This can get extremely tricky and quickly develop into a logistical (and costly) nightmare if not managed correctly while anticipating future growth.  Many organizations still have multiple companies servicing their different locations which again can only add to the overall management costs and confusion.

As a multi-location IT support services company, A+ Mobile Techs™ (formerly A+ Mobile PC Doctors™) have been refining this practice of multi-location single source POC (point-of-contact) account management for over a decade. We have dedicated account managers that are at least Level 2 to Level 3 technicians with the required skill sets to act as more than just technicians, while at the same time knowing the technical details of any given project and the IT infrastructure of their clients on a technical level so when one of our field technicians calls in and may need additional tech support, we can provide it without escalating a ticket to our clients and in many cases are able to resolve any issues and move on.

The amount of time and money (and headaches) this save our clients is enormous. Additionally, the fact that you do not have to pass through a customer service rep to get to technical support since we are all techs makes our methods vastly more efficient.

From basic onsite computer services to more advanced business level IT services, we offer a wide array of data communications and network services such as break-fix, helpdesk support, data center management, computer networking, low-voltage data cabling, POS system installation and management, telecom services and solutions and more.

For more information about our National Computer Services or Global Computer Service offerings, please contact us at 866-417-3945.

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