Tag: nationwide it services

Multi-Location IT Service Providers

Multi-Location IT Services

Many IT Departments struggle with managing multiple locations nationally and internationally forming a demand for a multi-location IT service provider that acts as a single source point-of-contact (POC), offering a wide array of onsite computer, networking and data communications services in an ongoing day-to-day support capacity and as their IT infrastructure continues to develop over time.

Some of the ongoing operational onsite IT functions that need to be addressed are:

  • Ad-hoc break-fix computer and networking services (this ranges from very simple computer repair, installation and maintenance services such as hard drive, tower and monitor swaps, and actual computer repair to printer repair and more complex networking issues such connectivity issues, switches/racks/patch panels/firewall/routers and access points that are offline or need to be installed, reconfigured, moved, maintained and cabling may need to be re-run or re-terminated)
  • Server installation and maintenance
  • Wireless networks, smart buildings – installation, maintenance and expansion
  • Low-voltage data cabling services: Adding new cable runs within and office, upgrading cable (e.g. all types of Cat5 & Cat6 cable and Fiber Optics), new location hardware layer installation and maintenance
  • Telecommunication services: Maintenance of existing (analog or VoIP) phone system. Programming of phone systems when there may be a glitch and installation of new/upgraded phone systems (e.g. when moving from analog to VoIP)
  • A/V (audio visual) equipment such as TV’s, interactive whiteboards (e.g. Smartboards, Teamboards, etc.), video projectors, sound systems (including XM radio systems), surveillance systems, etc. installation and maintenance
  • Project management for upgrades (e.g the recent Windows 7 upgrades that many companies have already done or in process), new site builds, office moves and relocations, company and new site acquisitions (e.g. site surveys and then conforming the new locations to company standards) and mergers
  • IT staffing for longer engagements such as part or full-time help desk support, data center management, short or longer-term projects…

There are some multi-location IT service providers, however, one of the pain points we have recognized is the need for dedicated account managers and redundancy for the dedicated IT services account managers in case the primary account manager is unavailable (personal day, vacation, etc). At A+ Mobile Techs we have developed a system whereby we assign dedicated account managers from the beginning of a business relationship that truly get to know a client’s staff, general operations, and of course their IT infrastructure (hardware, software, service call workflow, operations, etc).

Another of the pain points we have recognized over time and addressed is the need for the dedicated and support account managers to actually be at least Level 2 to Level 3 technicians with years of proven field experience, excellent oral and written communications skills, be superbly organized, reliable, highly educated, excel in fast-paced environments and overall just easy to work and get along with (good people). These are qualities that we as a company look for when hiring account managers. When providing account managers to clients that are also technicians, we are able to minimize the amount of ticket escalation due to technical issues or other related technical problems that otherwise we may have to escalate within our clients’ organizations. This not only cuts down on the workload for our clients, but it speeds up resolution times increasing efficiency and ultimately saves money!

Additionally, when selecting a multi-location IT services provider with a dedicated account manager, there are many other benefits that speed up time to resolution such as ticket or work order routing and time until the technician is onsite. Lastly, when it comes to invoicing and payments, by receiving only one bill from one IT service provider, the time you spend to review the invoice (your IT department) and your accounts payable department will not have to spend nearly as much time processing payments – and if there are any questions they do not have to make multiple calls/emails, just one – which of course saves time and time is money!

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Global IT Services

Global IT Support

Businesses are expanding, and for those that already have a nationwide (in USA) and/or global reach, there is an increasing demand for better, faster and more reliable data communications networks. All of these networks are based upon a design that has many components and moving parts – all of which encompass the IT infrastructure of any organization and ultimately have to be put in place and managed by man, not robot. Then once is place, there is a certain amount of automation that takes place, of course, why else would be have all these advanced systems if they did not make our business practices more efficient, cost effective and ultimately saving us time and money.

However, we still need the primary IT Services resource to make this all come together: Human beings. In the information technology world, for all the cash that large companies drop on hardware and software, still the most important asset remains to be their human assets – after all, we are not in the Matrix where machines run everything…yet.

In IT services there is a certain type of skill set required to pull all of your human assets together to manage large scale IT deployments that requires more than just account management skills. The need for level 1 (L1 being the lower level technicians) through level 3 (L3 being the most advanced technicians) that are not just the stereotypical “geek” types, but also have excellent oral and written communication skills, accompanied by proven technical knowledge, dependability and organizational skills are the ideal personnel for this account and/or project management positions. Finding these person(s) can be tricky.

Global IT Services

This can get extremely tricky and quickly develop into a logistical (and costly) nightmare if not managed correctly while anticipating future growth.  Many organizations still have multiple companies servicing their different locations which again can only add to the overall management costs and confusion.

As a multi-location IT support services company, A+ Mobile Techs™ (formerly A+ Mobile PC Doctors™) have been refining this practice of multi-location single source POC (point-of-contact) account management for over a decade. We have dedicated account managers that are at least Level 2 to Level 3 technicians with the required skill sets to act as more than just technicians, while at the same time knowing the technical details of any given project and the IT infrastructure of their clients on a technical level so when one of our field technicians calls in and may need additional tech support, we can provide it without escalating a ticket to our clients and in many cases are able to resolve any issues and move on.

The amount of time and money (and headaches) this save our clients is enormous. Additionally, the fact that you do not have to pass through a customer service rep to get to technical support since we are all techs makes our methods vastly more efficient.

From basic onsite computer services to more advanced business level IT services, we offer a wide array of data communications and network services such as break-fix, helpdesk support, data center management, computer networking, low-voltage data cabling, POS system installation and management, telecom services and solutions and more.

For more information about our National Computer Services or Global Computer Service offerings, please contact us at 866-417-3945.

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National IT Services

National IT Services

Businesses these days rely on computers to make their day to day operations much easier; in most cases the computers is actually required for them to do all of their tasks. Because of their importance, and their costs, company computers must only be serviced and maintained by IT professionals. And, when it comes to National IT services, there are actually several options you can choose from: hiring a full-time IT expert, getting services on an “as per needed” basis, or opting for a managed service provider. You need to think carefully which one of the available IT options is the best for your company’s needs.

To help make your decision a bit easier, here are some of the advantages and disadvantages of each IT services options:

Hiring Permanent IT Personnel

One of the biggest benefits of having your own IT technician is that you do not have to wait long for repairs and maintenance since the technician is already in the company. The downside to having your own in-house computer technician is that you still have to pay him/her for downtime. Think about this; how many times in a month do any of your computers break down? If the number is quite low, then you might want to reconsider getting an IT expert on your company payroll; he/she won’t have too much to do around the office anyway.

“As per Need” Basis

This is when you only get the help of nationwide IT service professionals when your computers are in trouble. The great thing about this option is that you only need to pay for services rendered, which is actually cheaper than hiring a full time technician. On the other hand, if there is an urgent task that need to get done, you have to wait for the technicians to come to your aid, and sometimes they will not be able to respond to your request immediately because they have other tasks at hand.

Managed Service Providers

These services are a combination of the previous two options; they will offer you contracts (monthly, quarterly, or annual) and they will provide you services similar to having your own in-house IT experts. Although this kind of IT service is not as cheap as getting them on a “per need” basis, it does give almost the same kind of assurance as having a full-time technician.

You need to weigh the pros and the cons when choosing Nationwide IT services because there is actually no such thing as “the best one”, the best that you can do is find the one that is perfect for your particular needs.

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National IT Services

For companies operating in this day and age, it is of the utmost importance that they have in their employ at least one skilled IT professional; not only do they make sure that your computers are always in tip-top shape, they also ensure that the data within them are always kept safe from unauthorized access. Unfortunately, smaller companies like yours do not have the time or resources to go through all of the necessary hiring procedures. This is why national IT services are heaven-sent; now you can get quality IT personnel without all the usual hassles attached to them.

For one thing, you do not have to go through all the hardships of placing an ad in the newspapers and job hunting websites and then wait for the applicants to contact you. When you get the help of nationwide IT services you will immediately get a list of viable candidates. Most of the reliable IT service providers already have a deep pool of possible applicants for your company.

You also do not have to worry about screening the applicants yourself. If no one in your current staff is knowledgeable enough about IT to actually interview and screen eligible applicants, then it is best that you get in touch with an agency instead. With their help, you are almost guaranteed to get the best kind of IT professional your company needs; you do not have to worry about choosing an inept applicant because the agency will sift through the muck to find the gem. These companies make it their business to find the best IT personnel so you don’t have to.

Now, if you are not really looking for a permanent member of your staff, national IT services can still be of help. You can actually hire an IT professional for just a limited amount of time. If your company is still in the start-up stages, you may not have enough in your coffers to afford paying the salary of a computer technician or network administrator, then hiring one for three months at a time is perfect; not only will you get the kind of tech support your company needs, you will also save thousands of dollars.

The great thing about having a business these days is that you can use computers to make every aspect of your daily operations much easier. And with the help of IT services, you can also make sure that your very important computers are kept secure and in good working condition.

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National IT Services

Not everyone knows what to do when their computer suddenly goes on the fritz, and what’s even sadder is that there are some who think that the best thing to do is just buy a new one. Computers are not cheap, and if you run your own company and you use computers on a daily basis, then constantly replacing malfunctioning units will run your business to the ground. Thankfully there are national IT services whose job it is to help keep your company moving forward. What kind of services do these companies offer, you wonder?

Basic Maintenance and Repairs

What most people do not realize is that most computer malfunctions can be fixed within minutes; that is, if you know what to do. Nationwide IT services make it their business to know what it is wrong with your computers and what the best approach to fixing them is. For instance, if your computer would not even boot up, the usual culprit is the Random Access Memory (RAM) chip inside, and if you just clean the contact points and your computer will be ready to go in no time. Unfortunately though, not all problems are that easy to fix, there will be times when you need the help of professionals to even figure out what is wrong with your computers.

Security

These days, companies are no longer using plain old paper for saving their documents; they keep digital copies of all the important documents and correspondences in the hard drives of their computers. Now, even though most computer networks are relatively safe, there are some unscrupulous individuals who would like nothing more than to get their hands on your important files, and maybe even wreak havoc over your office network. To prevent such attacks, you need the expertise of professional IT services to provide you with cutting edge security programs and systems so your company would not be an easy target for online attackers.

File Recovery

Have you ever mistakenly deleted an important file from your computer? You may think that it is gone forever, never to return, but IT professionals beg to differ. Even when you erase a file from your hard drive, there is still a “shadow” of it left, and if you know what to do, you can recreate the lost file.

These are only some of the things that you can expect when you hire the services of nationwide IT services, so you really should consider trying them out for yourself; odds are, you might not even know that you actually need their help right now.

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