Multi-Location IT Services

Many IT Departments struggle with managing multiple locations nationally and internationally forming a demand for a multi-location onsite IT services provider that acts as a single source point-of-contact (POC), offering a wide array of onsite computer, networking, and data communications services in an ongoing day-to-day support capacity and as their IT infrastructure continues to develop over time.

Some of the ongoing operational onsite IT functions that need to be addressed are:

• Ad-hoc break-fix computer and networking services (this ranges from very simple computer repair, installation, and maintenance services such as hard drive, tower and monitor swaps, and actual computer repair to printer repair and more complex networking issues such connectivity issues, switches/racks/patch panels/firewall/routers and access points that are offline or need to be installed, reconfigured, moved, maintained and cabling may need to be re-run or re-terminated)
• Server installation and maintenance
• Wireless networks, smart buildings – installation, maintenance, and expansion
• Low-voltage data cabling services: Adding new cable runs within and office, upgrading cable (e.g. all types of Cat5 & Cat6 cable and Fiber Optics), new location hardware layer installation and maintenance
• Telecommunication services: Maintenance of existing (analog or VoIP) phone system. Programming of phone systems when there may be a glitch and installation of new/upgraded phone systems (e.g. when moving from analog to VoIP)
• A/V (audiovisual) equipment such as TV’s, interactive whiteboards (e.g. Smartboards, Team boards, etc.), video projectors, sound systems (including XM radio systems), surveillance systems, etc. installation and maintenance
• Project management for upgrades (e.g the recent Windows 7 upgrades that many companies have already done or in the process), new site builds, office moves and relocations, company and new site acquisitions (e.g. site surveys and then conforming the new locations to company standards) and mergers
• IT staffing for longer engagements such as part or full-time help desk support, data center management, short or longer-term projects…

There are some multi-location IT service providers for low voltage cabling, however, one of the pain points we have recognized is the need for dedicated account managers and redundancy for the dedicated IT services account managers in case the primary account manager is unavailable (personal day, vacation, etc). At A+ Mobile Techs we have developed a system whereby we assign dedicated account managers from the beginning of a business relationship that truly gets to know a client’s staff, general operations, and of course their IT infrastructure (hardware, software, service call workflow, operations, etc).

Another of the pain points we have recognized over time and addressed is the need for the dedicated and support account managers to actually be at least Level 2 to Level 3 technicians with years of proven field experience, excellent oral and written communications skills, be superbly organized, reliable, highly educated, excel in fast-paced environments and overall just easy to work and get along with (good people). These are qualities that we as a company look for when hiring account managers. When providing account managers to clients that are also technicians, we are able to minimize the amount of ticket escalation due to technical issues or other related technical problems that otherwise we may have to escalate within our clients’ organizations. This not only cuts down on the workload for our clients, but it speeds up resolution times increasing efficiency, and ultimately saves money!

Additionally, when selecting a multi-location On-Site IT Support provider with a dedicated account manager, there are many other benefits that speed up a time to resolution such as ticket or work order routing and time until the technician is onsite. Lastly, when it comes to invoicing and payments, by receiving only one bill from one IT service provider, the time you spend to review the invoice (your IT department) and your accounts payable department will not have to spend nearly as much time processing payments – and if there are any questions they do not have to make multiple calls/emails, just one – which of course saves time and time is money!

When it comes to signing on a professional tech installation Onsite IT Support company it is necessary to know what type(s) of training the technicians have undergone. This is important for many reasons, the main one being that you can rest self-assured knowing these professionals are prepared for any type of situation that can occur during the installation process. IT network installation

Not only will you be getting quality service and products for your   business, you will also be getting them installed properly to   industry standards. A+ Mobile Techs offers Onsite IT Support.

It is a training course that gives employees the skills and knowledge
needed to practice safety procedures at all times. The course covers just about every type of safety concern including health hazards, personal protective equipment, fire protection, stairways and ladder safety and much more.

The certification is not required everywhere, but is highly recommended. Some states like Nevada, Missouri and New York require construction and installation companies to have all of their employees obtain a certification. Especially when running low-voltage data cabling services.

When you choose to use A+ Mobile Techs as your choice tech provider, you can rest assured knowing that if anything goes wrong during the installation process, our technicians will know how to properly handle it. 

National IT Services

Businesses these days rely on computers to make their day to day operations much easier; in most cases the computers is actually required for them to do all of their tasks. Because of their importance, and their costs, company computers must only be serviced and maintained by IT professionals. And, when it comes to National IT services, there are actually several options you can choose from: hiring a full-time IT expert, getting services on an “as per needed” basis, or opting for a managed service provider. You need to think carefully which one of the available IT options is the best for your company’s needs.

To help make your decision a bit easier, here are some of the advantages and disadvantages of each IT services options:

Hiring Permanent IT Personnel

One of the biggest benefits of having your own IT technician is that you do not have to wait long for repairs and maintenance since the technician is already in the company. The downside to having your own in-house computer technician is that you still have to pay him/her for downtime. Think about this; how many times in a month do any of your computers break down? If the number is quite low, then you might want to reconsider getting an IT expert on your company payroll; he/she won’t have too much to do around the office anyway.

“As per Need” Basis

This is when you only get the help of nationwide IT service professionals when your computers are in trouble. The great thing about this option is that you only need to pay for services rendered, which is actually cheaper than hiring a full time technician. On the other hand, if there is an urgent task that need to get done, you have to wait for the technicians to come to your aid, and sometimes they will not be able to respond to your request immediately because they have other tasks at hand.

Managed Service Providers

These services are a combination of the previous two options; they will offer you contracts (monthly, quarterly, or annual) and they will provide you services similar to having your own in-house IT experts. Although this kind of IT service is not as cheap as getting them on a “per need” basis, it does give almost the same kind of assurance as having a full-time technician.

You need to weigh the pros and the cons when choosing Nationwide IT services because there is actually no such thing as “the best one”, the best that you can do is find the one that is perfect for your particular needs.

IT Outsourcing

It is already hard to run your own startup company, and it becomes even more difficult when your computers do not want to cooperate; only then will you know the importance of IT staffing. These days, even the smallest of businesses are using computers in their day-to-day operations; it is actually inconceivable to actually want to run any kind of business nowadays without using any kind of computing device. Even though computers do make life easier, they can also make it seem like hell when they suddenly seize up and refuse to function normally – this is where IT professionals come into play.

Most of the large companies actually have teams of IT experts whose job is to keep all of the computers in their offices running smoothly; without them there would be chaos whenever a couple of computers would go on the fritz. Now, going back to you and your startup company; as of now, you may not have much in terms of a budget to hire your own IT staff, what do you do now?

IT Staffing

If you cannot afford to hire an IT expert to be part of your team (their salaries are actually pretty steep) then the next best thing that you can do is to get the services of IT outsourcing companies. These companies will be the ones to supply you with the necessary staff, who will then provide you with the services that you need. It’s like having your own IT personnel, but you do not have to worry about their wages and benefits, and most importantly, you do not have to invest the time to search and hire valid people for the position.

The way IT outsourcing works is that you get in touch with the company and tell them your IT needs, and they will provide you with several options on how you can proceed. You can either ask for their help for a specific project or for just a certain amount of time, or you can ask for someone to be placed under your direct supervision, but technically, is not your employee but that of the agency.

The great thing about IT staffing is that you can get the same kind of quality service without going through all the hassles of hiring a permanent employee for your company. You no longer need to worry about technical problems causing your operations to come to a screeching halt; with the help of IT outsourcing

agencies you can breathe easy once again.