Archive for 'Multi-Location IT Services'

Multi-Location IT Service Providers

Multi-Location IT Services

Many IT Departments struggle with managing multiple locations nationally and internationally forming a demand for a multi-location IT service provider that acts as a single source point-of-contact (POC), offering a wide array of onsite computer, networking and data communications services in an ongoing day-to-day support capacity and as their IT infrastructure continues to develop over time.

Some of the ongoing operational onsite IT functions that need to be addressed are:

  • Ad-hoc break-fix computer and networking services (this ranges from very simple computer repair, installation and maintenance services such as hard drive, tower and monitor swaps, and actual computer repair to printer repair and more complex networking issues such connectivity issues, switches/racks/patch panels/firewall/routers and access points that are offline or need to be installed, reconfigured, moved, maintained and cabling may need to be re-run or re-terminated)
  • Server installation and maintenance
  • Wireless networks, smart buildings – installation, maintenance and expansion
  • Low-voltage data cabling services: Adding new cable runs within and office, upgrading cable (e.g. all types of Cat5 & Cat6 cable and Fiber Optics), new location hardware layer installation and maintenance
  • Telecommunication services: Maintenance of existing (analog or VoIP) phone system. Programming of phone systems when there may be a glitch and installation of new/upgraded phone systems (e.g. when moving from analog to VoIP)
  • A/V (audio visual) equipment such as TV’s, interactive whiteboards (e.g. Smartboards, Teamboards, etc.), video projectors, sound systems (including XM radio systems), surveillance systems, etc. installation and maintenance
  • Project management for upgrades (e.g the recent Windows 7 upgrades that many companies have already done or in process), new site builds, office moves and relocations, company and new site acquisitions (e.g. site surveys and then conforming the new locations to company standards) and mergers
  • IT staffing for longer engagements such as part or full-time help desk support, data center management, short or longer-term projects…

There are some multi-location IT service providers, however, one of the pain points we have recognized is the need for dedicated account managers and redundancy for the dedicated IT services account managers in case the primary account manager is unavailable (personal day, vacation, etc). At A+ Mobile Techs we have developed a system whereby we assign dedicated account managers from the beginning of a business relationship that truly get to know a client’s staff, general operations, and of course their IT infrastructure (hardware, software, service call workflow, operations, etc).

Another of the pain points we have recognized over time and addressed is the need for the dedicated and support account managers to actually be at least Level 2 to Level 3 technicians with years of proven field experience, excellent oral and written communications skills, be superbly organized, reliable, highly educated, excel in fast-paced environments and overall just easy to work and get along with (good people). These are qualities that we as a company look for when hiring account managers. When providing account managers to clients that are also technicians, we are able to minimize the amount of ticket escalation due to technical issues or other related technical problems that otherwise we may have to escalate within our clients’ organizations. This not only cuts down on the workload for our clients, but it speeds up resolution times increasing efficiency and ultimately saves money!

Additionally, when selecting a multi-location IT services provider with a dedicated account manager, there are many other benefits that speed up time to resolution such as ticket or work order routing and time until the technician is onsite. Lastly, when it comes to invoicing and payments, by receiving only one bill from one IT service provider, the time you spend to review the invoice (your IT department) and your accounts payable department will not have to spend nearly as much time processing payments – and if there are any questions they do not have to make multiple calls/emails, just one – which of course saves time and time is money!

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Global IT Services

Global IT Support

Businesses are expanding, and for those that already have a nationwide (in USA) and/or global reach, there is an increasing demand for better, faster and more reliable data communications networks. All of these networks are based upon a design that has many components and moving parts – all of which encompass the IT infrastructure of any organization and ultimately have to be put in place and managed by man, not robot. Then once is place, there is a certain amount of automation that takes place, of course, why else would be have all these advanced systems if they did not make our business practices more efficient, cost effective and ultimately saving us time and money.

However, we still need the primary IT Services resource to make this all come together: Human beings. In the information technology world, for all the cash that large companies drop on hardware and software, still the most important asset remains to be their human assets – after all, we are not in the Matrix where machines run everything…yet.

In IT services there is a certain type of skill set required to pull all of your human assets together to manage large scale IT deployments that requires more than just account management skills. The need for level 1 (L1 being the lower level technicians) through level 3 (L3 being the most advanced technicians) that are not just the stereotypical “geek” types, but also have excellent oral and written communication skills, accompanied by proven technical knowledge, dependability and organizational skills are the ideal personnel for this account and/or project management positions. Finding these person(s) can be tricky.

Global IT Services

This can get extremely tricky and quickly develop into a logistical (and costly) nightmare if not managed correctly while anticipating future growth.  Many organizations still have multiple companies servicing their different locations which again can only add to the overall management costs and confusion.

As a multi-location IT support services company, A+ Mobile Techs™ (formerly A+ Mobile PC Doctors™) have been refining this practice of multi-location single source POC (point-of-contact) account management for over a decade. We have dedicated account managers that are at least Level 2 to Level 3 technicians with the required skill sets to act as more than just technicians, while at the same time knowing the technical details of any given project and the IT infrastructure of their clients on a technical level so when one of our field technicians calls in and may need additional tech support, we can provide it without escalating a ticket to our clients and in many cases are able to resolve any issues and move on.

The amount of time and money (and headaches) this save our clients is enormous. Additionally, the fact that you do not have to pass through a customer service rep to get to technical support since we are all techs makes our methods vastly more efficient.

From basic onsite computer services to more advanced business level IT services, we offer a wide array of data communications and network services such as break-fix, helpdesk support, data center management, computer networking, low-voltage data cabling, POS system installation and management, telecom services and solutions and more.

For more information about our National Computer Services or Global Computer Service offerings, please contact us at 866-417-3945.

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This is a huge undertaking…Having been part of several teams that provide global IT solutions, we have seen the process from conception through delivery which perpetuates into the future.

Global IT Services

Global IT Support

We have seen a significant amount of IT staffing outsourced outside of the U.S. with a focus on the bottom line due to less costly labor and operating expenses, while there is still a huge demand for local assets/technicians within the United States with a broad range of expertise ranging from Network Engineers and End User Client Engineers with high levels of expertise in technologies from companies such as Cisco, Microsoft, HP, Citrix, etc.,  to Software Engineers and System Administrators, to Data Center and Help Desk Support Technicians.

We have found in many instances that it is never just one company that pulls these solutions together, but through collaboration and partnerships this is possible. For more information on Global IT Services, contact A+ Mobile Techs at 1-866-417-3945.

For more information on how to support your onsite computer service in Latin America.

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People new to wireless computing often confuse WiFi technology with cellular phone technology. The wireless capability built-into laptops is known as WiFi, and is defined by the IEEE standard for networking,

Wireless Networking Services

Wireless Networking Services

(802.11b/g/n and sometimes y), where “b” is an older, slower standard, and “g” is the most widely used. Faster and more powerful versions, “n” and “y” have been defined for some time but were only implemented in laptop hardware very recently. WiFi technology relies on low power transceivers built-into both the laptop and the modem/router that brings high speed Internet into your home or workplace. WiFi may also be transmitted through stand-alone routers or repeaters (access points) that are hard wired to a high speed network. The range of the current WiFi networks is very low, on the order 100ft (30m) within a structure, depending on the construction, and not more than a few hundred feet (100m) in the open air.

Not surprisingly, the first problem most new laptop owners encounter with trying to connect to a wireless network is that their WiFi has inadvertently been switched off. The next most common problem is that the signal strength is too weak to hold a connection. This can be extremely confusing if the network is working fine for a person sitting at the next table, but that laptop might have a more sensitive receiver, be set in just the right location, or even be accessing a different network. When you’re troubleshooting a wireless connection, it makes sense to get as close to the router as you can, certainly in the same room if it’s in your own home, so you can eliminate signal strength as a possible issue.

If you are facing any wireless connectivity issue feel free to contact your trusted nationwide IT services provider for any technical assistance

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