Tag: ibook

Apple has a new iPhone repair policy which just landed them a lawsuit filed by an angry, mistreated California customer. The new policy requires Apple employees to deny warranty coverage to any iPhone whose watermark (Liquid Submersion Indicator, or LSI) has turned from white to red. Which doesn’t sound completely unreasonable until you discover that the two LSI’s can be activated by cold weather, humidity, a bead of sweat, or a drip of condensation from a nearby glass. There are two external LSI’s located on the headphone port and on the dock connector.

iPhone LSI Locations

iPhone LSI Locations

The new policy applies to the one-year warranty offered automatically within the purchase price of an Apple iPhone and to the AppleCare Protection Plan, an extended two-year warranty. Under both warranties, a customer may bring his defective phone to an Apple store and have it repaired, replaced, or refunded free of charge. Lack of coverage for liquid damage on ANY of Apple’s products is nothing new — but the new policy of actively denying a shred of help to customers and their products that have alleged water damage is something new.

As the Consumer Affairs website states, “The suit alleges, among other things, breach of warranty, fraud, unjust enrichment, and violations of the Song-Beverly Consumer Warranty Act.”

I think most people would agree with me when I say that Apple has terrible customer service, and a new policy to match. I have been an Apple customer since 2005, when I purchased an iBook laptop that came with an iPod. I was even sucked into the AppleCare Protection Plan for my laptop, the value of which I’m STILL not sure about. I gave up on Apple computer products after replacing my power adaptor twice because of its bad design. I own an iPhone (and I am currently on the lookout for anyone who can offer me a bubble for my iPhone that will still somehow allow me to make calls, play with apps, and listen to music. )

My best advice for dealing with Apple’s new policy is to first take your iPhone to a reputable computer repair company such as A+ Mobile PC Doctors for a preliminary opinion. The technicians will examine your iPhone, externally and internally, for any sign of water damage. If there is no water damage, you can then bring your iPhone to an Apple store and pray that they’ll take pity on your damaged goods by replacing your phone. The WORST thing you could do is to blindly bring in your iPhone to the Apple store and solely rely on their opinion. From reading forums on the Internet to hearing about my friend’s recent experience dealing with Apple customer service over a supposedly water-damaged iPhone (strikingly similar to the lawsuit situation), they will try to take advantage of you.

A+ Mobile PC Doctors is a Boston computer repair company that has eight years of experience in PC repair, laptop repair / MacBook repair, and Mac computer repair / Apple computer repair. Located in 20 states, we conveniently offer onsite computer repair services for all of our services. For a full list of our services, see our computer repair services website.

Speak directly to an A+ Mobile PC Doctors computer technician TODAY by calling 1(617) 723-1986!

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As a PC-to-Mac convert, I have nothing against Apple computers in general. I love how easy it is to find my files, I love how pretty Tiger is to look at, and I love iPhoto and iMovie. My past gripe was that Apple computers are ridiculously overpriced — which is now a bit out of date due to the company’s more recent recession-proof pricing.

The one complaint that I still have about Apple is its terrible customer service and repair system. They overcharge, they make you wait, and, let’s be honest, who really wants to lug their broken laptop into the mall on a busy Saturday afternoon? What really angers me is that they overcharge because they CAN.

In a recent article, Gizmodo.com points out that high fees are the LEAST of the company’s vices. Turns out, I’m not the only one to have experienced the fine print of the Apple Care warranty, extra-long waiting periods, and overall crappy customer service.

For reliable Apple laptop repair, A+ Mobile PC Doctors is one of the most experienced and trusted companies for computer repair in Boston. We promise to stand by our time estimates, treat you and your computer as you SHOULD be treated, and offer a competitive fee for repairs. Take a look at our website to see all of the services that we offer, and see how far our national computer repair coverage expands.

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Once upon a time, I considered myself the classic PC-to-Mac convert. I somehow convinced my longtime PC-user of a father to buy me a glossy new Apple iBook for my first year of college. Aside from the usual file mis-conversion frustrations, there were no real hardware problems the first year I had my laptop. The real trouble came about 2 years down the line.

Apple laptop repair

Apple laptop repair

The DC jack and plug were apparently having some domestic disputes, and after a few months of having to perch my laptop and its plug on a set of phone books just to attain the green light of power charge, the computer finally went dead on me. It was then that I found out that the Apple “insurance” that my father paid over $200 for when he bought the computer was pretty much useless in regards to hardware issues. I also learned of Apple’s dirty habit of over-charging its customers (in this case, they wanted to charge over $80 for a part that costs about $7).

I was fortunate enough to have a tech-savvy friend who offered to repair the laptop for the price of the part. What most people don’t know is that there is no mystical genie granting power only to Apple to repair its own computers. If you’re in need of computer repair for a Mac laptop or desktop computer, most computer repair shops can do the job, though not all are created equal.

A+ Mobile PC Doctors is one of the most trusted and reliable Boston computer repair companies. In addition, we have technicians located in all fifty states. Don’t let yourself fall prey to Apple’s high fees. Our insured technicians are capable and happy to speak with you over the phone, and efficiently repair your laptop. Wouldn’t you rather have your laptop picked up and taken care of, than visit a mall and wait in line, only to hear that your laptop will be looked at in a week’s time? For computer repair services, call A+ Mobile PC Doctors at 1-617-723-1986 to speak with a technician, or visit our website to browse the many services we offer.

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