Tag: low-voltage data cabling services

Many IT Departments struggle with managing multiple locations nationally and internationally forming a demand for multilocation Onsite IT Services that acts as a single source point-of-contact (POC), offering a wide array of onsite computer, networking, and data communications services in an ongoing day-to-day support capacity and as their IT infrastructure continues to develop over time.

Some of the ongoing operational onsite IT functions that need to be addressed are:

  • Ad-hoc break-fix computer and IT networking services (this ranges from very simple computer repair, installation, and maintenance services such as hard drive, tower and monitor swaps, and actual computer repair to printer repair and more complex networking issues such connectivity issues, switches/racks/patch panels/firewall/routers and access points that are offline or need to be installed, reconfigured, moved, maintained and cabling may need to be re-run or re-terminated)
  • Server installation and maintenance
  • Wireless networks, smart buildings – installation, maintenance, and expansion
  • Low voltage data cabling services: Adding new cable runs within and office, upgrading cable (e.g. all types of Cat5 & Cat6 cable and Fiber Optics), new location hardware layer installation and maintenance
  • Telecommunication services: Maintenance of existing (analog or VoIP) phone system. Programming of phone systems when there may be a glitch and installation of new/upgraded phone systems (e.g. when moving from analog to VoIP)
  • A/V (audiovisual) equipment such as TV’s, interactive whiteboards (e.g. Smartboards, Team boards, etc.), video projectors, sound systems (including XM radio systems), surveillance systems, etc. installation and maintenance
  • Project management for upgrades (e.g the recent Windows 7 upgrades that many companies have already done or are in the process), new site builds, office moves and relocations, company and new site acquisitions (e.g. site surveys and then conforming the new locations to company standards) and mergers
  • IT staffing for longer engagements such as part or full-time help desk support, data center management, short or longer-term projects…

There are some onsite IT services near me, however, one of the pain points we have recognized is the need for dedicated account managers and redundancy for the dedicated IT services account managers in case the primary account manager is unavailable (personal day, vacation, etc). At A+ Mobile Techs we have developed a system whereby we assign dedicated account managers from the beginning of a business relationship that truly gets to know a client’s staff, general operations, and of course their IT infrastructure (hardware, software, service call workflow, operations, etc).

Another of the pain points we have recognized over time and addressed is the need for the dedicated and support account managers to actually be at least Level 2 to Level 3 technicians with years of proven field experience, excellent oral and written communications skills, be superbly organized, reliable, highly educated, excel in fast-paced environments and overall just easy to work and get along with (good people). These are qualities that we as a company look for when hiring account managers. When providing account managers to clients who are also technicians, we can minimize the amount of ticket escalation due to technical issues or other related technical problems that otherwise we may have to escalate within our clients’ organizations. This not only cuts down on the workload for our clients, but it speeds up resolution times increasing efficiency, and ultimately saves money!

Additionally, when selecting a multilocation IT services provider with a dedicated account manager, many other benefits speed up a time to resolution such as ticket or work order routing and time until the technician is onsite. Lastly, when it comes to invoicing and payments, by receiving only one bill from one IT service provider, the time you spend to review the invoice (your IT department) and your accounts payable department will not have to spend nearly as much time processing payments – and if there are any questions they do not have to make multiple calls/emails, just one – which of course saves time and time is money!

Tags: ,

Decisions on how to manage more than one location’s IT infrastructure from a centralized headquarters are challenging, filled with obstacles and pitfalls. Whether managing under 3 locations or thousands, the decision to employ full-time or part-time (W2) locally dedicated on-site IT services that are capable of supporting your home office computer setup locally needs vs utilizing individual contractors or vendors is cumbersome and prone to errors that can be costly and generally a nightmare to manage. To become more efficient, a movement towards more centralized management of these processes has shown to be the most logical and ultimately successful approach.

The type of technician required for this IT support would be a Network Engineer with ample experience in general computer services, network engineering including servers, routing, switching, security systems, data cabling skills, telephony, and some knowledge of printers and possibly someone who is comfortable traveling a lot if they are to support a company’s onsite IT support requirements in the USA.

Huge demand for better technology and services surrounding the available technologies in the greater Seattle area is evident. Many local businesses have expressed their need and demand for best-in-class internet, along with voice and data communications services. This of course includes ongoing sustainability of their voice and data networks including their computers hardware, software, network security, printers, phones, and any other networkable devices that allow them to do business as usual and operate at max efficiency.

We look forward to continuing to support local and branch businesses throughout greater Phoenix and all of Arizona in 2020 and many years to follow.

Tags: , , ,

Decisions on how to manage more than one location’s IT infrastructure from a centralized headquarters are challenging, filled with obstacles and pitfalls. Whether managing under 3 locations or thousands, the decision to employ full-time or part-time (W2) locally dedicated onsite IT services that are capable of supporting your home office setup locally needs vs utilizing individual contractors or vendors is cumbersome and prone to errors that can be costly and generally a nightmare to manage. To become more efficient, a movement towards more centralized management of these processes has shown to be the most logical and ultimately successful approach.

The type of technician required for this IT support would be a Network Engineer with ample experience in general computer services, network engineering including servers, routing, switching, security systems, data cabling skills, telephony, and some knowledge of printers and possibly someone who is comfortable traveling a lot if they are to support a company’s onsite IT support requirements in the USA.

A+ Mobile Techs takes pride in all installations and delivering superior service at every phase. It’s a full-service communication infrastructure provider with the resources to design, implement and maintain your network infrastructures such as your low voltage data cabling and equipment from facilities analysis and engineering to installation and maintenance.

These dilemmas that IT senior and mid-level managers struggle within managing multiple locations nationally and internationally has formed a demand for Onsite IT Support provider that acts as a single source point-of-contact (POC), offering a wide array of onsite computer, networking, and data communications services in an agile ongoing day-to-day support capacity as well as the ability to manage large and small project roll-outs as their IT infrastructure continues to develop over time.

Since 2002, A+ Mobile Techs has been providing quality services and installation solutions for today’s ever-changing networking environment. Our experts offer a full range of needs and risk assessment services that will improve your communications and keep you on top of the latest developments in industry advancements. We care for our customers and want to ensure an exceptional customer experience.

Tags: , ,

Have you’re found yourself searching for “onsite computer support near me“?  Or possibly for “multi-location onsite IT support”?  Well, you have come to the right place as we at A+ Mobile Techs have been offering nationwide IT services for over a decade.

El Paso TX Onsite IT Services
Onsite IT Support San Antonio TX
Onsite IT Support Houston TX

Onsite IT Support for businesses that already have a nationwide (in the USA) and/or global reach, there is an increasing demand for better, faster, and more reliable data and voice communications networks. All of these networks are based upon a design that has many components and moving parts – all of which encompass the IT infrastructure from the low-voltage data cabling services (Cat5, Cat6, Fiber Optic, coaxial, etc.) through the network hardware and software for any organization which ultimately have to be put in place and managed by live technicians, not just robots and scripts. Then once in place, there is a certain amount of automation that takes place, of course, why else would behave all these advanced systems if they did not make our business practices more efficient, cost-effective, and ultimately saving us time and money.  Still, there is a need for boots on the ground for IT techs at one’s business locations.

However, we still need the primary Onsite IT Services resource to make this all come together: Human beings. In the information technology world, for all the cash that large companies drop on hardware and software, still the most important asset remains to be their human assets – after all, we are not in the Matrix where machines run everything…yet.

In IT services there is a certain type of skill set required to pull all of your human assets together to manage large-scale IT deployments that require more than just account management skills. The need for level 1 (L1 being the lower level technicians) through level 3 (L3 being the most advanced technicians) that are not just the stereotypical “geek” types, but also have excellent oral and written communication skills, accompanied by proven technical knowledge, dependability and organizational skills are the ideal personnel for this account and/or project management positions. Finding these person(s) can be tricky.

Global IT Services

This can get extremely tricky and quickly develop into a logistical (and costly) nightmare if not managed correctly while anticipating future growth.  Many organizations still have multiple companies servicing their different locations which again can only add to the overall management costs and confusion.

As a multi-location IT network services company, A+ Mobile Techs™ (formerly A+ Mobile PC Doctors™) have been refining this practice of multi-location single source POC (point-of-contact) account management for over a decade. We have dedicated account managers that are at least Level 2 to Level 3 technicians with the required skill sets to act as more than just technicians, while at the same time knowing the technical details of any given project and the IT infrastructure of their clients on a technical level so when one of our field technicians calls in and may need additional tech support, we can provide it without escalating a ticket to our clients and in many cases are able to resolve any issues and move on.

The amount of time and money (and headaches) this saves our clients is enormous. Additionally, the fact that you do not have to pass through a customer service rep to get to technical support since we are all techs makes our methods vastly more efficient.

From basic onsite computer services to more advanced business-level IT services, we offer a wide array of data communications and network services such as break-fix, helpdesk support, data center management, computer networking, low-voltage data cabling, POS system installation and management, telecom services, and solutions and more.

For more information about our Nationwide IT Services or Global Computer Service offerings, please contact us toll-free at 1-866-417-3945.

Tags: ,

Businesses these days rely on computers to make their day-to-day operations much easier; in most cases, computers are actually required for them to do all of their tasks. Because of their importance, and their costs, company computers must only be serviced and maintained by Onsite IT Services professionals.

Nationwide IT Network Services

And, when it comes to On-site IT SupportLow Voltage Data Cabling Services there are actually several options you can choose from: hiring a full-time IT expert, getting services on an “as per needed” basis, or opting for a managed service provider. You need to think carefully about which one of the available IT options is the best for your company’s needs.

To help make your decision a bit easier, here are some of the advantages and disadvantages of each IT services options:

Hiring Permanent IT Personnel

One of the biggest benefits of having onsite computer support nearby is that you do not have to wait long for repairs and maintenance since the technician is already in the company. The downside to having your own in-house computer technician is that you still have to pay him/her for downtime. Think about this; how many times in a month do any of your computers break down? If the number is quite low, then you might want to reconsider getting an IT expert on your company payroll; he/she won’t have too much to do around the office anyway.

“As per Need” Basis

This is when you only get the help of nationwide IT service professionals when your computers are in trouble. The great thing about this option is that you only need to pay for services rendered, which is actually cheaper than hiring a full-time technician. On the other hand, if there is an urgent task that needs to get done, you have to wait for the technicians to come to your aid, and sometimes they will not be able to respond to your request immediately because they have other tasks at hand.

Managed Service Providers

These services are a combination of the previous two options; they will offer you contracts (monthly, quarterly, or annual) and they will provide you services similar to having your own in-house IT experts. Although this kind of IT service is not as cheap as getting them on a “per need” basis, it does give almost the same kind of assurance as having a full-time technician.

You need to weigh the pros and the cons when choosing Nationwide IT services because there is actually no such thing as “the best one”, the best that you can do is find the one that is perfect for your particular needs.

Tags: ,
« Previous posts Back to top