Tag: Onsite Computer IT Support

Many IT Departments struggle with managing multiple locations nationally and internationally forming a demand for a multilocation Onsite IT services that acts as a single source point-of-contact (POC), offering a wide array of onsite computer, networking and data communications services in an ongoing day-to-day support capacity and as their IT infrastructure continues to develop over time.

Some of the ongoing operational onsite IT functions that need to be addressed are:

  • Ad-hoc break-fix computer and IT networking services (this ranges from very simple computer repair, installation and maintenance services such as hard drive, tower and monitor swaps, and actual computer repair to printer repair and more complex networking issues such connectivity issues, switches/racks/patch panels/firewall/routers and access points that are offline or need to be installed, reconfigured, moved, maintained and cabling may need to be re-run or re-terminated)
  • Server installation and maintenance
  • Wireless networks, smart buildings – installation, maintenance and expansion
  • Low voltage data cabling services: Adding new cable runs within and office, upgrading cable (e.g. all types of Cat5 & Cat6 cable and Fiber Optics), new location hardware layer installation and maintenance
  • Telecommunication services: Maintenance of existing (analog or VoIP) phone system. Programming of phone systems when there may be a glitch and installation of new/upgraded phone systems (e.g. when moving from analog to VoIP)
  • A/V (audio visual) equipment such as TV’s, interactive whiteboards (e.g. Smartboards, Teamboards, etc.), video projectors, sound systems (including XM radio systems), surveillance systems, etc. installation and maintenance
  • Project management for upgrades (e.g the recent Windows 7 upgrades that many companies have already done or in process), new site builds, office moves and relocations, company and new site acquisitions (e.g. site surveys and then conforming the new locations to company standards) and mergers
  • IT staffing for longer engagements such as part or full-time help desk support, data center management, short or longer-term projects…

There are some onsite IT service near me, however, one of the pain points we have recognized is the need for dedicated account managers and redundancy for the dedicated IT services account managers in case the primary account manager is unavailable (personal day, vacation, etc). At A+ Mobile Techs we have developed a system whereby we assign dedicated account managers from the beginning of a business relationship that truly get to know a client’s staff, general operations, and of course their IT infrastructure (hardware, software, service call workflow, operations, etc).

Another of the pain points we have recognized over time and addressed is the need for the dedicated and support account managers to actually be at least Level 2 to Level 3 technicians with years of proven field experience, excellent oral and written communications skills, be superbly organized, reliable, highly educated, excel in fast-paced environments and overall just easy to work and get along with (good people). These are qualities that we as a company look for when hiring account managers. When providing account managers to clients that are also technicians, we are able to minimize the amount of ticket escalation due to technical issues or other related technical problems that otherwise we may have to escalate within our clients’ organizations. This not only cuts down on the workload for our clients, but it speeds up resolution times increasing efficiency and ultimately saves money!

Additionally, when selecting a multilocation IT services provider with a dedicated account manager, there are many other benefits that speed up time to resolution such as ticket or work order routing and time until the technician is onsite. Lastly, when it comes to invoicing and payments, by receiving only one bill from one IT service provider, the time you spend to review the invoice (your IT department) and your accounts payable department will not have to spend nearly as much time processing payments – and if there are any questions they do not have to make multiple calls/emails, just one – which of course saves time and time is money!

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Decisions on how to manage more than one location’s IT infrastructure from a centralized headquarters are challenging, filled with obstacles and pitfalls. Whether managing under 3 locations or thousands, the decision to employ full-time or part-time (W2) locally dedicated onsite IT services that are capable of supporting your home office setup locally needs vs utilizing individual contractors or vendors is cumbersome and prone to errors that can be costly and generally a nightmare to manage. To become more efficient, a movement towards more centralized management of these processes has shown to be the most logical and ultimately successful approach.

The type of technician required for this IT support would be a Network Engineer with ample experience in general computer services, network engineering including servers, routing, switching, security systems, data cabling skills, telephony and some knowledge of printers and possibly someone who is comfortable traveling a lot if they are to support a company’s onsite IT support requirements in the USA.

A+ Mobile Techs takes pride in all installations and delivering superior service at every phase. It’s full-service communication infrastructure provider with the resources to design, implement and maintain your network infrastructure such as your low voltage data cabling and equipment from facilities analysis and engineering to installation and maintenance.

These dilemmas that IT senior and mid-level managers struggle with in managing multiple locations nationally and internationally has formed a demand for Onsite IT Support provider that acts as a single source point-of-contact (POC), offering a wide array of onsite computer, networking and data communications services in an agile ongoing day-to-day support capacity as well as the ability to manage large and small project roll-outs as their IT infrastructure continues to develop over time.

Since 2002, A+ Mobile Techs has been providing quality services and installation solutions for today’s ever changing networking environment. Our experts offer a full range of needs and risk assessment services that will improve your communications and keep you on top of the latest developments in industry advancements. We care for our customers and want to ensure an exceptional customer experience.

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Unless you have been living under a rock for these past ten years or so,  you must at least have heard about VoIP telecom services. The days of t  he good old landline phones are numbered because of the advent of hi    gh internet, they would soon be replaced by a cheaper, and more  efficient   means of telecommunications known as Voice Over Internet Protocol (VoIP) phone systems. Onsite IT Computer Services

Telecommunication Services - Onsite IT Services

Telecommunication Services – Onsite IT Services

If you are thinking of finally joining the modern age and upgrading your  home phone system to VoIP, here are some of the benefits that you can  expect:

Clearer Transmissions

You can say goodbye to choppy conversations and delayed transmissions when you switch over to VoIP. Unlike traditional phone calls where analog signals are used, VoIP calls are purely digital; what this means is that voice data can quickly be sent over the internet to the receiver. With VoIP there is no lag in transmissions and the sound quality will be a whole lot better.

Cheaper Long Distance Calls

Remember how you need to keep track of how long you stay on the line whenever you are making a long distance phone call? You had to do this if you do not want to get a stellar phone bill at the end of the month because long distance calls were, and still are, pretty expensive. However, if you are using a VoIP phone you do not have to worry about long distance costs because you will get charged the same rate as if you were making a local call. Now you can call your relatives from across the country without worrying about your phone bills skyrocketing.

You Can Use Your Existing Hardware

The great thing about VoIP is that you can still use your existing landline phone units to make calls, not that digital phone units are that expensive. All you need to do is attach an analog-to-digital converter (which costs just a couple of bucks) to your old phone and you are good to go; most of the time, VoIP service providers give these converters out for free to new subscribers.

These are but some of the many benefits that you can expect when you switch over to VoIP. Although you and your old landline phones may have shared a lot of memories together you need to say goodbye to each other. Get in touch with a good VoIP telecommunications services provider and find out why it is infinitely better.

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