Archive for 'On-site IT Support'

Nationwide Onsite IT Services Provides Home Office Installation Support

Decisions on how to manage more than one location’s IT infrastructure from a centralized headquarters are challenging, filled with obstacles and pitfalls. Whether managing under 3 locations or thousands, the decision to employ full-time or part-time (W2) locally dedicated onsite IT services that are capable of supporting your home office setup locally needs vs utilizing individual contractors or vendors is cumbersome and prone to errors that can be costly and generally a nightmare to manage. To become more efficient, a movement towards more centralized management of these processes has shown to be the most logical and ultimately successful approach.

The type of technician required for this IT support would be a Network Engineer with ample experience in general computer services, network engineering including servers, routing, switching, security systems, data cabling skills, telephony, and some knowledge of printers and possibly someone who is comfortable traveling a lot if they are to support a company’s onsite IT support requirements in the USA.

A+ Mobile Techs takes pride in all installations and delivering superior service at every phase. It’s a full-service communication infrastructure provider with the resources to design, implement and maintain your network infrastructures such as your low voltage data cabling and equipment from facilities analysis and engineering to installation and maintenance.

These dilemmas that IT senior and mid-level managers struggle within managing multiple locations nationally and internationally has formed a demand for Onsite IT Support provider that acts as a single source point-of-contact (POC), offering a wide array of onsite computer, networking, and data communications services in an agile ongoing day-to-day support capacity as well as the ability to manage large and small project roll-outs as their IT infrastructure continues to develop over time.

Since 2002, A+ Mobile Techs has been providing quality services and installation solutions for today’s ever-changing networking environment. Our experts offer a full range of needs and risk assessment services that will improve your communications and keep you on top of the latest developments in industry advancements. We care for our customers and want to ensure an exceptional customer experience.

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Multi-Location Onsite IT Support Providers, Onsite Computer & Network Support Services

Many IT Departments struggle with managing multiple locations nationally and internationally forming a demand for multilocation Onsite IT Services that acts as a single source point-of-contact (POC), offering a wide array of onsite computer, networking, and data communications services in an ongoing day-to-day support capacity and as their IT infrastructure continues to develop over time.

Some of the ongoing operational onsite IT functions that need to be addressed are:

  • Ad-hoc break-fix computer and IT networking services (this ranges from very simple computer repair, installation, and maintenance services such as hard drive, tower and monitor swaps, and actual computer repair to printer repair and more complex networking issues such connectivity issues, switches/racks/patch panels/firewall/routers and access points that are offline or need to be installed, reconfigured, moved, maintained and cabling may need to be re-run or re-terminated)
  • Server installation and maintenance
  • Wireless networks, smart buildings – installation, maintenance, and expansion
  • Low voltage data cabling services: Adding new cable runs within and office, upgrading cable (e.g. all types of Cat5 & Cat6 cable and Fiber Optics), new location hardware layer installation and maintenance
  • Telecommunication services: Maintenance of existing (analog or VoIP) phone system. Programming of phone systems when there may be a glitch and installation of new/upgraded phone systems (e.g. when moving from analog to VoIP)
  • A/V (audiovisual) equipment such as TV’s, interactive whiteboards (e.g. Smartboards, Team boards, etc.), video projectors, sound systems (including XM radio systems), surveillance systems, etc. installation and maintenance
  • Project management for upgrades (e.g the recent Windows 7 upgrades that many companies have already done or are in the process), new site builds, office moves and relocations, company and new site acquisitions (e.g. site surveys and then conforming the new locations to company standards) and mergers
  • IT staffing for longer engagements such as part or full-time help desk support, data center management, short or longer-term projects…

There are some onsite IT services near me, however, one of the pain points we have recognized is the need for dedicated account managers and redundancy for the dedicated IT services account managers in case the primary account manager is unavailable (personal day, vacation, etc). At A+ Mobile Techs we have developed a system whereby we assign dedicated account managers from the beginning of a business relationship that truly gets to know a client’s staff, general operations, and of course their IT infrastructure (hardware, software, service call workflow, operations, etc).

Another of the pain points we have recognized over time and addressed is the need for the dedicated and support account managers to actually be at least Level 2 to Level 3 technicians with years of proven field experience, excellent oral and written communications skills, be superbly organized, reliable, highly educated, excel in fast-paced environments and overall just easy to work and get along with (good people). These are qualities that we as a company look for when hiring account managers. When providing account managers to clients who are also technicians, we can minimize the amount of ticket escalation due to technical issues or other related technical problems that otherwise we may have to escalate within our clients’ organizations. This not only cuts down on the workload for our clients, but it speeds up resolution times increasing efficiency, and ultimately saves money!

Additionally, when selecting a multilocation IT services provider with a dedicated account manager, many other benefits speed up a time to resolution such as ticket or work order routing and time until the technician is onsite. Lastly, when it comes to invoicing and payments, by receiving only one bill from one IT service provider, the time you spend to review the invoice (your IT department) and your accounts payable department will not have to spend nearly as much time processing payments – and if there are any questions they do not have to make multiple calls/emails, just one – which of course saves time and time is money!

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Why Do You Still Need Data Cabling Services?

With wireless networking peripherals readily available, why would there be a need for onsite data cabling services nowadays? With the prevalence of Wi-Fi these days, people are starting to wonder about the benefits of still using wired connections to gain access to the other computers on their networks. The truth is there are actually plenty of advantages that data cabling networks have over wireless ones, and you should take them into consideration when choosing which ones to use in your home. On-site IT Services

Reliable Connections:

There are some things that can affect the connection quality of a wireless connection; like static emanating from the appliances around the house; walls, floors, and ceilings; and when you need to reset the connection you also have to wait for your router to restart. The shielded cables used in wired connections are not as prone to interference as Wi-Fi, thus enabling them to provide faster and more reliable network connections.

Today’s internet connections have already reached the realms of gigabit speeds, something that current wireless networking equipment still cannot make full use of. When your network is using the latest in terms of cabling, like the relatively new cat6a cables, gigabit connection speeds are no problem at all.

Security:

The problem with the current Wi-Fi technology is that their signals can be intercepted and hacked into by anyone who is particularly skilled with computers. Even if you use data encryption so unauthorized people cannot gain access to your network, there are still a lot of vulnerabilities that hackers can exploit to get around the safeguards that you have in place.

A shielded networking cable shares a single connection to a computer to which no other workstation will be able to gain access unless the user explicitly allows it. So if you value your privacy and online security, which you must surely do, then you need to install low-voltage data cabling in your home.

The thing is… you do not really have to choose between wireless and cable networking systems. You can actually install them side-by-side; this way you have access to ultra-high-speed data connections provided by your ISP, and still have the convenience of using your handheld devices while you are at home. So contact the nearest On-site IT Computer Services in your area and have them lay out a cable network in your home.

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Onsite IT Services – Is Plenum Cable Required for Low-Voltage Cabling?

Plenum-rated data cable is derived from an old HVAC term referring to “plenum spaces”.  A plenum space is the division of a building that facilitates air circulation by providing pathways for heated/air-conditioned and return air-flows at a higher pressure than typical.

Simply put, plenum-rated low-voltage data cabling services have an extra fire retard applied to the shielding portion of the cable making it more resistant to heat and less likely to cause fires vs. non-plenum cable which does not have this extra layer of fire protection.

Plenum Cat5 Data Cable

Plenum Cat5 Data Cable for Low Voltage Data Cabling

The choices of On-site IT Services available for different cable products these days are very abundant. Every day new options are being introduced into the electrical market. Whether it be from the parameters changing to the different variations, the choices are becoming more and more plentiful as time goes on. One option; however, which is usually the first thing a person takes into consideration when purchasing cable remains pretty constant. This is whether or not the cable to be used will need to be plenum rated or Non-Plenum rated.

There are two basic types of building construction as it regards the movement of heating, air conditioning, and ventilation through office buildings. In these modern times, every business needs a reliable cabling system to handle their voice and data needs, and if you do not want any untoward delay in your operations due to a massive system failure then you should only get the services of reliable data cabling services. As the years pass, more and more technological innovations seem to pop out of the woodwork, and this is all the more reason why you should get a cabling system that can manage all of these new devices and infrastructures so your business can reap all of their benefits.

In newer construction and in most high-rise construction the architects save space and the cost of expensive sheet metal return air ducts by simply drawing the air back to the heating/air condition unit through the open spaces above the ceiling and between the walls.

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IT Network Cabling Frequently Asked Questions: Low-Voltage Data Cabling Services

In these modern times, every business Onsite IT Services needs a reliable cabling system to handle their voice and data needs, and if you do not want any untoward delay in your operations due to a massive system failure then you should only get the services of reliable cabling services. As the years pass, more and more technological innovations seem to pop out of the woodwork, and this is all the more reason why you should get a cabling system that can manage all of these new devices and infrastructures so your business can reap all of their benefits.

Why choose structured cabling?

As the name suggests, structured data cabling provides you with an organized system that you can connect all of your important office devices with each other. If you opt for a cheap cabling installation, then there is a huge chance that most, if not the entire system may not be able to function at its fullest; and if you are not making full use of your data network, then you can akin it to throwing money in the toilet.

Onsite IT Support

A well-structured cabling system will enable all of your data and voice equipment to interact with each other the way that they are meant to. You can also expect a good cabling system to be able to function properly for many years to come, it should also be able to provide you with provisions for expansion should you need it.

How should the cabling get installed?

Different companies have different needs, and this is also the same with structured cabling systems. So during your consultation with your chosen low-voltage data cabling services, you need to ascertain that they know your company’s particular needs and expectations; and they should also be aware of the local ordinances regarding the kind of project they will be undertaking.

How to find the right structured cabling services?

To make sure that you are dealing with reputable structured and low voltage data cabling services you need to look for a couple of important details; like finding out if they are using modern and high-quality materials, and if they in partnership with reputable leaders in the cabling industry. You can also check out the companies’ references for past clients so you can get a bit of feedback about them; if you hear mostly good things, then you have a keeper in your hands.

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